Health & Wellness Program Representative / Downtown Springfield
2 months ago
Under the supervision of the Director, support members and guests in pursuit of their health and wellness goals by providing a positive and enjoyable workout experience.
- Welcome, assist and interact with members.
- Stay informed and promote Y programs being offered.
- Be on time, prepared for your shift, and adhere to the dress code. Secure an alternate staff member to cover work shift scheduled.
- Provide friendly and outstanding customer service.
- Supervise all Health & Wellness Center activities while on duty and conduct new member orientations as required.
- Respond to incidents, accidents and emergencies appropriately, calmly and professionally; protect the organization and the members from harm or suit.
- Report maintenance needs to the Coordinator and/or Director.
- Be knowledgeable of and be able to administer the Branch’s Emergency Medical Response Procedures.
- Remain calm and objective when under pressure or challenged by others; work with fellow staff members and treat them with respect; be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
- Know and enforce all Health & Wellness program policies, procedures and rules in a consistent, fair and firm manner; communicate and educate in a knowledgeable and professional manner.
- Demonstrate teamwork and organization by communicating problems or constructive criticism to the Health & Wellness Coordinator and/or Director and work with them to provide quality programs.
- Attend all required staff meetings and trainings.
This list of responsibilities is not meant to be all-inclusive and may be adjusted to meet the operational needs.
YMCA LEADERSHIP COMPETENCIES (LEADER)Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
- H.S. Diploma or equivalent.
- Demonstrate excellent customer service and communication skills.
- CPR, First Aid and AED or obtain within (3) three months.
- Ability to work with a diverse population and exhibit core YMCA
values of caring, honesty, respect and responsibility.
PREFERRED QUALIFICATIONS:
- Some college coursework completed.
- Previous experience in a health and wellness environment.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required the employee is required to walk, sit, stand, bend or reach for extended period of times, predominantly standing with some sitting. (Standing 51-80% of the time); move occasionally around the work environment independently; communicate via computer, multi-line phone and smart-phone. Push, pull or lift up to 50 pounds for short periods of time. Frequently exposed to fitness or machinery and cleaning chemicals directly; ability to conduct classes and activities relating to fitness. Employee is exposed to noise and fluctuating temperatures.
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