Building Services Manager

1 month ago

Princeton, United States Educational Testing Service (ETS) Full time
Job DescriptionJob Description

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Plan, organize, supervise, and maintain the day-to-day custodial operations at ETS' Rosedale site and pest control activities at all Princeton and Ewing office sites. Assure an uninterrupted and efficient custodial operation by providing proper service, maintenance and construction cleanup activities for all assigned buildings, furniture and equipment as required. Manage support staff by providing training, direction and leadership.

  • Develop input for, submit and monitor budgets including operating expenses for Building Services department, other direct charges, and staff hours for fiscal year analysis. Identify problem areas, research and provide documentation for variance to management.
  • Plan, set priorities and schedules; provide instruction, direction and technical advice for staff on methods and procedures; inspect and review work of support staff.
  • Inspect day-to-day work of support staff engaged in a variety of activities such as shampooing rugs, stripping and refinishing floors, vacuuming, dusting and polishing furniture and restroom maintenance to ensure that custodial services meet established standards.
  • Conduct a formal inspection of each assigned building Monthly in order to ensure proper custodial services are being maintained.
  • Conduct weekly (daytime and evening) inspections of Princeton office sites under contract cleaners in order to resolve problems or improve services.
  • Supervise and perform the application of pesticides at all Princeton and Ewing office sites. Maintain approved applicator's licenses for New Jersey, supervise the mixing of chemicals according to regulatory agencies' guidelines.
  • Obey departmental and OSHA safety rules.
  • Interface with all shops within Facilities Services and other ETS departments and contract cleaners in order to coordinate and meet maintenance, relocation and construction schedules.
  • Establish, implement and monitor methods of inventory control. Order and reorder necessary supplies and equipment by initiating purchase orders and providing the necessary follow-up on all orders.
  • Adhere to ethical standards and comply with the laws and regulations applicable to your job function
  • Increase customer satisfaction by increasing speed of service, lowering costs to the customer, and improving customer relationships. Work with peers and other cost center staff to demonstrative effectiveness in the team environment. Encourage improvement and efficiency in other employees.
  • Prioritize, assign and monitor work of custodial staff. Supervise, obtaining and providing information and resolve problems by interacting with one or more of the following groups: program direction, systems staff, supervisors, managers, candidates, vendors, etc.
  • Supervise all operation of custodial contract; assure maintenance of activity logs, and notification of workorder changes. Oversee ordering of supplies as needed.
  • Oversee the operation of the custodial contract. Recommend and provide input for improvements to processing methods working with the contracted service manager.
  • Assist other areas within Facilities as needed


  • A High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
  • A New Jersey pesticide applicator license is required for category #7A.
  • A valid driver's license is required to operate ETS vehicles.
  • Five years commercial building or motel/hotel custodial experience, including three year supervisory experience is necessary.
  • Proficient with Word and Excel.
  • Ability to interact courteously and efficiently with all levels of staff and the public to provide information and resolve problems is required.
  • Ability to manage staff and custodial services activities to provide support to staff and direction to provide professional custodial representation and service.
  • Ability to understand and carry out oral and written instructions, while working independently, to perform duties effectively is required.
  • Ability to organize, set priorities, and process information on a daily basis and adapt to an atmosphere of constant interruptions in order to perform efficiently.

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.



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