Sales Associate
3 months ago
SUMMARY
The Sales Associate is responsible for delivering enthusiastic and helpful customer service and product knowledge to create a unique and indulgent retail experiences for our travel audience.
RESPONSIBILITIES
- Demonstrate and deliver the 3Sixty “PROMISE” of excellent customer service to every guest, every day
- Greet and customers promptly and enthusiastically as they enter the store
- Meet and engage with customers by asking open-ended questions, offering product information, listening to shopper needs and giving options on meeting those needs
- Inspire the customer to buy, while creating a lasting, positive shopping experience
- Perform opening and closing cash-handling duties as required
- Operate the cash register with accuracy and efficiency
- Adhere to all established company, airport, airline, customs and brand policies and procedures
- Maintain a clean and well-stocked selling floor presentation, while also keeping an organized stockroom
- Ensure merchandise is neat and attractively displayed by adhering to visual merchandising guidelines and management direction
- Secure company assets by following Asset Protection policies and procedures
- Perform various housekeeping duties on the sales floor as assigned
- Adhere to your assigned schedule for appropriate customer service coverage
QUALIFICATIONS
- 1-2 years of retail experience preferred
- High school diploma/GED required
- Strong interpersonal & communication skills
- Excellent and enthusiastic customer service skills
- Ability to follow directions
- Ability to multi-task in a fast-paced work environment, while being attentive to customers and remaining flexible to the needs of the business
- Comfortable working in a diverse environment
- Frequently required to stand, walk, stoop, kneel, crouch or crawl
- Must be flexible to work irregular hours including weekends and holidays
COMPETENCIES
- Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
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