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Ambassador - Guest Experience Specialist

4 months ago

Boston, United States WNDR Museum Full time
Job DescriptionJob Description

About WNDR

WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.

WNDR is a collective of thinkers, artists, poets, and designers, working at the intersection of art and technology. The expansive programs put forth as a collective hub includes our museums, creative studio, and bold collaborations. At WNDR, you’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.

About the role

WNDR Museum Boston is looking for individuals to join our Ambassador team

We are looking for people who want to play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of humor and humanity, from the moment guests enter our venue until the moment they exit.

This job is perfect for restaurant servers, hospitality professionals, actors, experience-based retail associates and people who thrive on authentic guest interactions and are looking to do it in a wildly amazing atmosphere

This is a part-time, on-site role in Boston, MA

Preferred Qualifications

  • Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions.
  • Are a gifted storyteller, actor, comedian, dinner party guest, life of the party, etc.
  • Value collaboration and acting as a team player.
  • High School Diploma or GED preferred but any related work experience accepted.
  • Knowledge of POS or ticketing systems a plus.
  • Knowledge and love of art or technology a plus.
  • Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

About the role responsibilities

  • Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues.
  • Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers.
  • Facilitating authentic museum experiences for our guests through meaningful guest interaction. Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture.
  • Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests.
  • Attending mandatory trainings and monthly all-staff meetings.
  • Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events.
  • Learning and processing transaction on both our ticketing and POS systems.
  • Keeping our space clean and orderly for everyone’s enjoyment.
  • Other duties as assigned.

Physical Requirements (with or without accommodations)

  • Mobility: The ability to consistently walk and move around is essential for this role.
  • Stationary Tasks: This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking.
  • Body Movements: Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required.
  • Equipment Handling: The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts.
  • Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds.
  • Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.

These requirements are designed to comply with company policies and can be adjusted or accommodated as needed. If you have any concerns or require accommodations, please let us know.

Join us in shaping a truly immersive cultural experience at WNDR

At WNDR, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.

WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.

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