Sr. Technical Writer

2 weeks ago

Pleasanton, United States VeeRteq Solutions Inc. Full time
Job DescriptionJob Description

Must Have

  • 4+ years of technical writing experience or equivalent.

Nice To Have

  • 3-5 years of experience in a customer services role Bright, high-energy individual, with a passion to learn and contribute Solid computer skills (Excel, Word, PowerPoint, software applications) Detail-oriented, able to keep track of lots of data effectively Able to absorb new concepts and technologies quickly Able to multi-task and manage priorities Can work in a fast paced, dynamic, and fun team environment Team player who will work across the organization and company to continue improving the way we serve our customers Excellent verbal and written communication skills required Proven ability to collaborate and build strong relationships Ability to understand and interpret data from multiple sources Passion for customers and customer success Bachelor's degree or equivalent experience; business or technical degree preferred

    The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.

  • Works closely with writers and editors to develop high-quality technical content.
  • Researches and resolves content issues identified by customers or workmates by updating relevant topics.
  • Drafts, maintains, and edits content for release notes and release publications, and backlog.
  • Balances multiple deliverables across various product areas at the same time.
  • Prepares content for online delivery.
  • Learns and tests product functionality while writing documentation.
  • Reviews technical information and content prepared by other team members for clarity, consistency, and content quality.
  • Manages time effectively, focuses on priorities, and maps out documentation plans in Jira and planning tool without supervision.
  • Requires minimal editing of content.
  • Helps other writers with developing content for publications. Can move across product areas when needed.
  • Focuses on team and individual goals.
  • Sets an example based on quality of writing, relationships, and adherence to processes.
  • Provides regular updates to manager and lead on project status.
  • Tracks work using appropriate tools (Example: Jira).
  • Mentors and guides junior writers on the team to improve their effectiveness.
  • Attends alignment meetings, learns from discussions, and adds detail to topics.
  • About You

    We're looking for someone with excellent written, verbal, and demonstrated technical writing expertise who provides leadership and mentoring of team members through knowledge and skills, and who is able to determine work priorities without direction from managers. Someone that champions expertise and excellence using demonstrated creativity and resourcefulness.

    Basic Qualifications
  • Bachelor's degree and 6+ years of technical writing experience or equivalent.
  • Other Qualifications
  • Experience implementing or working with enterprise software preferred.
  • Strong understanding of impacts across product areas.
  • Expert level knowledge of DITA and XML authoring.
  • Software-as-a-service (SaaS) experience is greatly preferred.
  • Demonstrated leadership skills among peers and other stakeholders.
  • Experience working with Adobe Experience Manager (AEM) preferred.
  • Background in human resources, payroll, finance, or higher education a plus.

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