Sr. BSA Salesforce

4 weeks ago

Pleasanton, United States JobRialto Full time

Minimum of 10 years of experience in business systems analysis

5+ years of global Customer Support experience, including multi-channel contact center, case management, workflow, knowledge management, online self-service, communities, collaboration, reporting and analysis, IVR and CTI in a cloud solution environment

3+ years of Salesforce.com experience including Service Cloud and Experience Cloud

Salesforce Admin certification required

Good understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

Strong organizational, Interpersonal and analytical skills with attention to detail

Excellent communication skills, both written and verbal, capable of relaying technical information to business stakeholders and business information to Technical team

Ability to accept and manage changing priorities and address issues quickly and professionally

Experience with ServiceNow or a similar ITSM tool is a plus

Education: Bachelors Degree

Additional client information:

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