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Director of Client Engagement

3 months ago

Austin, United States augmentjobs Full time
Job DescriptionJob Description

Job Title: Director of Client Engagement

Job Summary: The Director of Client Engagement is responsible for overseeing and enhancing client relationships, driving customer satisfaction, and ensuring the successful delivery of services. This role involves strategic planning, team leadership, and collaboration with various departments to meet and exceed client expectations. The Director will play a key role in business development, client retention, and fostering long-term partnerships.

Responsibilities:

  • Lead and manage the client engagement team to ensure exceptional client service and satisfaction.
  • Develop and implement strategies to enhance client engagement and drive business growth.
  • Serve as the primary point of contact for key clients, addressing their needs and resolving issues promptly.
  • Collaborate with internal teams to deliver customized solutions that align with client goals.
  • Monitor and analyze client feedback, market trends, and industry developments to identify opportunities for improvement.
  • Create and present comprehensive reports on client engagement activities, outcomes, and strategic recommendations.
  • Develop and maintain strong relationships with clients, ensuring a deep understanding of their business objectives.
  • Oversee the development and execution of client engagement plans and initiatives.
  • Drive client retention and loyalty through proactive engagement and continuous value delivery.
  • Represent the company at industry events, conferences, and client meetings.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field; MBA or advanced degree preferred.
  • 8+ years of experience in client engagement, account management, or a related role, with at least 3 years in a leadership position.
  • Proven success in managing and growing client relationships in a B2B environment.
  • Strong strategic thinking, problem-solving, and decision-making abilities.
  • Excellent communication, presentation, and negotiation skills.
  • Demonstrated ability to lead and inspire a team to achieve high performance.
  • Proficiency in CRM software and other relevant tools.
  • In-depth understanding of market trends, client needs, and competitive landscape.
  • Ability to travel as required to meet with clients and attend industry events.