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Production Support Engineer

4 months ago

Richmond, United States Accord Technologies Inc. Full time
Job DescriptionJob Description

Production Support Engineer

Richmond, Virginia / JACKSONVILLE, FL (Hybrid Role)

Look for nearby candidates

Banking exp. is must

Internal Note: For PaymodeX and GRAM Primary Support
ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint. Mobile App Savvy (IOS and Andriod)
Experience with vendor hosted applications and keeping vendors accountable for incident resolutions
SQL query experience

Production Support.
Learn Application functionality (focus on vendor applications)
Understand system flows and dependencies
Learn any file feeds that need to be monitored/alerted
Maintain support documentation
Document the incident engagement process.
Handle Remedy incident and problem tickets.
Run incident triage calls
Cross-train teammates
Support other Cards applications
On-Call Rotation