Customer Operations

1 month ago


New York, United States Orly Shoe Corp Full time
Job DescriptionJob DescriptionSalary: $85 - $100k ( DOE)

Job Description:

 

Customer Service & EDI

 

  • Monitor and manage client orders, including shipping, returns and cancellations.
  • Work with outsourced order entry team to improve accuracy and timeliness of order entry
  • Review, identify EDI error transmissions as it relates to order processing and communicate issues to customer or EDI provider and follow up through resolution.
  • Assist to resolve problems related to shipping errors, customs requirements and delivery issues

 

Allocations

 

  • Manage all aspects of allocations across the organization.
    • Communicate with sales when extensions are required or other fulfilment issues.
    • Work with Production on delivery timelines / updates required to meet customer needs.
  • Manage all aspects of the order entry team
    • Ensure timely and accurate processing of orders

Reporting

 

  • Prepare and send sales reports to the management team
  • Provide open sales order reports to the management team
  • Provide end of the month reports to the warehouse

Qualifications

  • 5-7 years of experience in customer service / allocations role within the apparel / fashion industry
  • Bachelor’s degree preferred
  • Excellent communication and prioritization skills
  • Collaborative, team-player mentality – ability to jump in and take charge of multiple tasks at once
  • Working knowledge of AMT / Blue Cherry ERP and operational understanding of EDI a must.


Industry - Wholesale/Retail/Footwear Fashion

Report to:  ( COO ) Chief Operations Officer 

Job Status - Full time ( W2 ) 

Salary – $85 - $100k  ( Annually  -  DOE

Health Insurance  Benefits -   Yes 

Paid Vacations -  10 days ( Annually )

Sick Days – 5 ( Annually )

Holidays – Jewish Holidays as well as other National Holidays.



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