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Mitigation Manager

4 months ago

Charlotte, United States Kustom US Inc Full time
Job DescriptionJob Description

Kustom US is looking for an EXPERIENCED Mitigation Manager. In this role, you will be responsible for ensuring the seamless execution of activities to complete the project and guarantee client satisfaction. You will oversee the initial contact, manage dispatch and customer communication, as well audit estimation, billing, and collections. If you are a hands-on leader who takes pride in their work, as well as their team, we want to hear from you.

On our team, we do more than rebuild, we build trust. Apply Today

Pay Range: $55k/75k, annually; Negotiable, based on certifications and experience.

Incentives: Eligible for commission based off Gross Profit

Schedule: Monday-Friday 8:00AM-5:00PM

Overtime: Based on volume additional hours (including nights and weekends) may be required.

Core Responsibilities:


  • Oversee the prompt answering of incoming calls, manage team dispatch, and assign leads to the mitigation team.
  • Direct and facilitate in converting mitigation jobs to reconstruction projects.
  • Oversight for hiring, training and ongoing performance management of Mitigation and Remediation staff
  • Track and oversee all job production productivity, including job estimates, costs, revenue, profitability, staff productivity, workload, time reporting and job completion rate.
  • Act as the primary point of contact for customers throughout the process and audit records of action.
  • Work closely with the Estimator to ensure timely approximations are sent to the insurance companies.
  • Oversee the loading of approved scopes to DASH and invoice distribution to clients and customers.
  • Monitor and supervise the follow-up for payments and collections.
  • Ensure drying equipment is properly maintained and repaired.

Qualifications:

  • High School Diploma/GED required, Bachelor’s degree preferred.
  • 5+ years of water mitigation, fire restoration, and/or construction experience required, prior experience in a similar role highly preferred.
  • Must possess stellar problem solving, decision making, conflict management, and sound judgement abilities.
  • DASH software proficiency required.
  • Strong organizational & leadership skills
  • Excellent verbal & written communication skills.

What We Do:

KUSTOM US is a nationally recognized, full-service, Disaster Recovery and Insurance Restoration contractor. Family owned and operated for more than five decades, we provide comprehensive commercial consulting, pre-loss disaster planning, and emergency restoration services to our insurance industry partners, commercial property owners, and property managers.

Why Kustom?

We have committed to providing quality, and integrity throughout every phase of a project.

Our employees are an intricate part of a process that requires creative thinking, attention to detail, and service levels that exceed the industry standard. Prepare to have a big impact as a member of one of the largest privately held full-service property restoration and disaster cleanup companies in North America. Join the Kustom team today, add your capabilities to our vast expertise, and find out how we are stronger together.

We Offer:

  • Employee Growth Plan-we promote from within
  • Company Sponsored Personal & Professional Development Training
  • Weekly Pay Schedule
  • Paid Holidays & Time Off
  • Multiple Individual or Family Health Options; including Free, PPO HSA/FSA
  • Supplemental Dental & Vision plans
  • 401K Retirement Plan with a 4% Employer Match on employees 5% contribution after one year
  • Employer Subsidized Life Insurance
  • Employee Discount Marketplace

Prepare to excel inside a team prepared for anything.

Kustom US INC.-Trust That Builds

Kustom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), disability, age, sexual orientation, gender identity, national origin, creed, citizenship, marital status, protected veteran, or genetic information. If reasonable accommodation is needed, please email hr@kustom.com for assistance.