Current jobs related to Cyber Service Desk Technician - San Antonio - DarkStar Intelligence LLC
-
Cyber Security Analyst
3 weeks ago
San Antonio, United States C.H. Guenther & Son Full timeSummaryA Cyber Security Analyst is responsible for analyzing, detecting, monitoring, and responding to cyber threats that target the organization's infrastructure and operational technology (OT) systems. The Cyber Security Analyst works closely with the IT (Information Technology) and OT teams to ensure the security and resilience of the organization's...
-
Help Desk Technician III
3 months ago
San Antonio, United States General Dynamics Information Technology Full timeReq ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related...
-
Service Desk Technician
1 week ago
San Antonio, United States ARS Aleut Construction Full timeABOUT ALEUT FEDERAL At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our "Shareholders," the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our...
-
Help Desk Technician III
3 months ago
San Antonio, United States General Dynamics Information Technology Full timeReq ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years...
-
IT Service Desk Specialist
12 hours ago
San Antonio, Texas, United States NetImpact Strategies Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Specialist to join our team at NetImpact Strategies. As an IT Service Desk Specialist, you will be responsible for providing comprehensive support for incident and request management, delivering high-quality customer service, and ensuring efficient resolution of IT issues.Key ResponsibilitiesProvide...
-
IT Service Desk Specialist II
1 week ago
San Antonio, United States Excentium Full timeIT Service Desk Specialist II Excentium, Inc. is a Service-Disabled Veteran owned small business (SDVOSB) that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for an IT Service Desk Specialist II...
-
IT Service Desk Specialist II
1 month ago
San Antonio, United States Excentium Full timeIT Service Desk Specialist II Excentium, Inc. is a Service-Disabled Veteran owned small business (SDVOSB) that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for an IT Service Desk Specialist II...
-
IT Service Desk Specialist II
2 months ago
San Antonio, United States POWERHOUSE INSTITUTE INC Full timeJob DescriptionJob DescriptionIT Service Desk Specialist II (U.S. Citizen)NOTE: This position is for our forthcoming long-term federal project. Please review the requirements carefully.Daily ResponsibilitiesAnswer questions, analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems through...
-
Cyber Security Engineer
3 months ago
San Antonio, United States TCP Software Full timeTCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of...
-
Cyber Security Engineer
2 months ago
San Antonio, United States TCP Software Full timeTCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role. About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of...
-
Cyber Operations Planner
2 months ago
San Antonio, United States Tyto Athene, LLC Full timeTyto Athene is seeking a Cyber Operations Planner for a newly awarded multi-year contract providing Cyberspace Support Services in support of the Air Force’s 688th Cyberspace Wing (688 CW) located in San Antonio, TX. Cyber Operations Planner is responsible for planning, implementing and executing the AF cyber operations plans and strategy assigned to the...
-
Cyber Operations Planner
3 months ago
San Antonio, United States Tyto Athene, LLC Full timeTyto Athene is seeking a Cyber Operations Planner for a newly awarded multi-year contract providing Cyberspace Support Services in support of the Air Force’s 688th Cyberspace Wing (688 CW) located in San Antonio, TX. Cyber Operations Planner is responsible for planning, implementing and executing the AF cyber operations plans and strategy assigned to the...
-
It Service Desk Specialist
2 months ago
San Antonio, United States CTC Full timeJob DescriptionJob DescriptionComputer Technologies Consultants (CTC) is seeking an IT Service Desk Specialist - Level II to support the Defense Health Agency (DHA) in San Antonio, TX. This is a full time onsite position!With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed...
-
Cyber Range Content Developer
2 days ago
San Antonio, United States Spectrum Comm Inc Full timeJob DescriptionJob DescriptionSpectrum seeking a Cyber Range Content Developer who will be the subject matter expert focusing on cyber scenario development services on the supported cyber range environments in support of the customer’s training and exercise requirements. Ideal candidates for this position have previous cyber scenario content development...
-
Cyber Range Content Developer
2 weeks ago
San Antonio, United States Spectrum Comm Full timeSpectrum seeking a Cyber Range Content Developer who will be the subject matter expert focusing on cyber scenario development services on the supported cyber range environments in support of the customer's training and exercise requirements. Ideal candidates for this position have previous cyber scenario content development experience on cyber training and...
-
Athenix Cyber Range Content Developer
2 weeks ago
San Antonio, United States Athenix Solutions Group, LLC Full timeAthenix is seeking a Cyber Range Content Developer who will be the subject matter expert focusing on cyber scenario development services on the supported cyber range environments in support of the customers training and exercise requirements. Ideal candidates for this position have previous cyber scenario content development experience on cyber training and...
-
Athenix Cyber Range Content Developer
2 days ago
San Antonio, United States Athenix Solutions Group, LLC Full timeJob DescriptionJob DescriptionAthenix is seeking a Cyber Range Content Developer who will be the subject matter expert focusing on cyber scenario development services on the supported cyber range environments in support of the customer's training and exercise requirements. Ideal candidates for this position have previous cyber scenario content...
-
Cyber Software Training Consultant
1 week ago
San Antonio, Texas, United States Diversified Technical Services Full timeCyber Software Training Consultant at Diversified Technical ServicesPosition OverviewDiversified Technical Services is seeking a Cyber Software Training Consultant to oversee a service management group. The Consultant will provide training to Cyber Operations and Information Technology specialists on software deployment, utilization, and troubleshooting...
-
Service Desk Reporting Specialist
4 days ago
San Antonio, Texas, United States Peraton Full timeService Desk Reporting AnalystPeraton is seeking a skilled professional to support our EITSI Service Desk and operations mission.Develop and sustain reports to analyze Service Desk information and metrics.Collaborate with Reporting Analysts to gather data and insights.Analyze data to identify trends and areas for improvement.Work closely with the Service...
-
Cyber Tools Test Engineer
1 month ago
San Antonio, United States Zachary Piper Full timeJoin Our Team as a Cyber Tools Test Engineer at Zachary Piper Solutions!Are you a skilled engineering professional seeking an opportunity to make a real impact? ZPS is seeking a qualified Cyber Tools Test Engineer to support a US Government Customer.Position Title: Cyber Tools Test EngineerLocation: San Antonio, TX – Onsite 5x a weekClearance...
![DarkStar Intelligence LLC](https://media.trabajo.org/img/noimg.jpg)
Cyber Service Desk Technician
1 month ago
Cyber Service Desk Technician
Position Summary
DarkStar Intelligence, LLC seeks a Cyber Service Desk Technician for an opportunity in San Antonio, Texas. We require candidates to fill entry-level, Journeyman, and Senior levels positions.
Location: San Antonio, Texas
FLSA Status: Full-Time
Citizenship: Applicants must be U.S. Citizens
Position Type: On-Site
Clearance Level: TS/SCI
Primary Duties and Responsibilities
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps.
- Monitors operation of the Service Desk and serves as a focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides first-tier support to end users for PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- May be required to work varied schedules and shifts, including weekends, as needed.
- Experience with DoD or Air Force IT and Cyber Systems is a plus.
- Experience with Agile methodologies preferred.
- Additional duties may include support to the Integrated Systems Support (ISS) Team at the Tier 2 level.
- Entry Level: Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.
- Journeyman: Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
- Senior: Possesses and applies a comprehensive knowledge across key tasks and high-impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommend major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.
Minimum Qualifications:
- High School Diploma
- U.S. Citizen
- Current Top Secret (TS) clearance with Sensitive Compartmented Information (SCI) eligibility.
- 2+ years hands-on experience with help desk processes and procedures.
- 2+ years of hardware and software support.
- Compliance with DoD 8570.01-M, IA Technician Level II certification
Highly Desired Qualifications
- Compliance with DoD 8570.01-M, IA Technician Level III certification
Equal Employment Opportunity (EEO) remains a core value at DarkStar Intelligence LLC, reflecting our unwavering commitment to non-discrimination. We ensure that employment decisions are made solely based on an individual's abilities, skills, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other legally protected characteristic. Our Equal Employment Opportunity policy extends to all aspects of the employment process, including but not limited to recruitment, hiring, promotion, transfer, training, working conditions, compensation, benefits, termination, and all other employment conditions.
EEO Flyer: shorturl.at/abpNX
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), EAP, Legal, Paid time off, and Holidays.
Powered by JazzHR
No9Ut5eyxD