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Sales Coordinator
3 months ago
Position Summary:
Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Duties and Responsibilities:
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.
− Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.
− Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.
− Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.
− Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.
− Maintain monthly activity goals and revenue quotas.
− Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.
− Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.
− Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.
− Effectively develop relationships within the community to strengthen and expand the customer base.
− Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.
− Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.
− Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.
− Create customer correspondence as required: sales agreements, proposals and thank you letters.
− Maintain a safe, secure and healthy work environment by following safety and security protocols.
− Handle all duties according to hotel policies, procedures, rules and standards.
Physical, Mental and Environmental Demands:
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
− Must be able to travel from employer's site to customer site. Requires the physical ability to drive an automobile.
Skills, Educational Background, Experience and Basic Expectations:
− High School Diploma or GED required.
− A team player, yet able to work independently.
− Previous hotel front desk or sales experience required.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
