![Brilliant Earth](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Assistant Manager
4 weeks ago
Brilliant Earth - Customer Experience Assistant Manager - Seaport - Boston, MA
Position Overview:
The Assistant Manager for our Seaport-Boston location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success.
The ideal candidate will be able to work a schedule that includes weekend days. This role is in person at our Seaport - Boston, MA Showroom location.
Key Responsibilities:
- Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
- Work closely with the Retail Operations team to maintain a luxury environment in the showroom.
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
- Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
- Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
- Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
- Collaborate across departments on special projects in operations, merchandising, marketing, HR and customer care.
Specific qualifications:
- Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
- Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams
- BA degree or equivalent preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem-solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communication
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with the ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit / self-starter
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
- Interest in socially and environmentally responsible organizations and products
What We Offer
At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth In addition, we offer competitive compensation and a robust benefits package, including:
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
- Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
Powered by JazzHR
03WsVXZqFE
-
Customer Experience Manager
4 weeks ago
Boston, United States Brilliant Earth Full timeJob DescriptionJob DescriptionCustomer Experience Manager - Seaport - Boston, MA The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...
-
Customer Experience Assistant, Sales
3 months ago
Boston, United States Brilliant Earth Full timeWhat you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets,...
-
Sales and Customer Experience Manager
6 days ago
Boston, Massachusetts, United States Macy's Full timeAbout the Role:Macy's is seeking a highly skilled and experienced Sales and Customer Experience Manager to lead our sales floor and customer service team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Build a productive and...
-
Store Operations Manager
14 hours ago
Boston, Massachusetts, United States H&M Group Full timeAbout the Role:The Department Supervisor is a key member of the store management team, responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.Key Responsibilities:Together with the store management team, ensure store operations, company standards, and...
-
Enterprise Customer Success Manager
1 month ago
Boston, United States Akeneo: The Product Experience Company Full timeAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Customer Experience Technical Program Manager
2 months ago
Boston, Massachusetts, United States Nasuni Full timeDescriptionCX Technical Program Manager - Boston/Marlborough MA The Position Nasuni is seeking a motivated and dynamic individual to join our Customer Experience & Analysis team. Nasuni boasts one of the highest customer retention and satisfaction scores in the industry. The CX&A team is focused on driving and maintaining these high scores, through...
-
Program Manager, Customer Experience
3 weeks ago
Boston, Massachusetts, United States SimpliSafe Full timeAbout SimpliSafeWe're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find...
-
Director, Customer Experience
3 months ago
Boston, United States Duck Creek Technologies Full time**Director, Customer Experience** ***Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.*** WHAT WE ARE ABOUT: Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance...
-
Workforce Management Analyst, Customer Experience
3 months ago
Boston, United States Sonos Full timeWorkforce Management Analyst, Customer Experience page is loaded **Workforce Management Analyst, Customer Experience** **Workforce Management Analyst, Customer Experience** locationsBoston, MA time typeFull time posted onPosted Today job requisition idR507 **This is a position with flexibility to work remotely in the United States or the Netherlands.** At...
-
Customer Experience Receptionist
1 month ago
Boston, United States Brilliant Earth Full timeCustomer Experience Receptionist (Full-Time) - Boston, MA The Customer Experience Receptionist provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our...
-
Director, Customer Experience Engineering
3 months ago
Boston, United States Snowflake Computing Full time**Director, Customer Experience Engineering** Location Boston, Massachusetts, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered...
-
Customer Experience Associate, Sales
3 weeks ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Engineer
12 hours ago
Boston, Massachusetts, United States Snyk Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Snyk. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...
-
Customer Experience Engineer
14 hours ago
Boston, Massachusetts, United States Snyk Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Snyk. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer support and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide comprehensive customer support through various channels,...
-
Customer Experience Leader
1 day ago
Boston, Massachusetts, United States Watermark Donut Company Full timeJob SummaryWatermark Donut Co., LLC is seeking a highly motivated and experienced Store Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our stores, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesManage store operations, including...
-
Customer Experience Associate, Sales
2 months ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
2 months ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Program Manager, Customer Experience
3 weeks ago
Boston, United States SimpliSafe Full timeAbout SimpliSafe We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge...
-
Customer Experience Associate, Sales
1 month ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MA Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...
-
Customer Experience Associate, Sales
1 month ago
Boston, United States Brilliant Earth Full timeCustomer Experience Associate, Sales - Boston - Newbury St., MAOur Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or...