Current jobs related to Guest Services Assistant Manager - Charlotte - U S National Whitewater Center

  • Guest Services Assistant Manager

    4 weeks ago

    Charlotte, North Carolina, United States U S National Whitewater Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Assistant Manager to join our team at the U S National Whitewater Center. As a key member of our Guest Services Department, you will be responsible for creating a friendly and welcoming atmosphere for all guests, providing exceptional customer care, and ensuring that our facilities and...

  • Guest Service Assistant

    2 weeks ago

    Charlotte, United States Marriott Full time

    Additional Information Evening Shift Job Number 24174713 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors...

  • Guest Services Assistant Manager

    3 days ago

    Charlotte, North Carolina, United States U S National Whitewater Center Full time

    Job Title: Guest Services Assistant ManagerJob Summary:We are seeking a highly motivated and experienced Guest Services Assistant Manager to join our team at the U S National Whitewater Center. As a key leadership position, this role plays a critical part in delivering high-quality experiences for our guests.Key Responsibilities:- Oversee the operation of...

  • Guest Services Manager

    7 days ago

    Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Job DescriptionAs a Guest Services Manager at Hilton Charlotte University Place, you will be responsible for ensuring that our front desk provides professional and friendly service to our customers. You will strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.This is a supervisory role with...

  • Guest Service Aide

    4 weeks ago

    Charlotte, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24174713Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and...

  • Guest Service Aide

    1 week ago

    Charlotte, United States Marriott International Inc Full time

    Additional InformationEvening ShiftJob Number24174713Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist...

  • Guest Service Aide

    3 weeks ago

    Charlotte, United States Marriott International Inc Full time

    Additional Information Evening ShiftJob Number 24174713Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and...

  • Guest Service Representative

    4 months ago

    Charlotte, United States White Lodging Full time

    **Guest Service Representative** **Job Description** Summary: The GSR I completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations....

  • Guest Service Supervisor

    3 weeks ago

    Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time

    Unlock Your Potential at Drury HotelsAt Drury Hotels, we're committed to creating a work environment that's as exceptional as our guest experience. As a Guest Service Supervisor, you'll play a vital role in delivering outstanding service and ensuring our guests feel valued and cared for.What You Can ExpectCompetitive Incentives: Quarterly bonuses up to...

  • Guest Service Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Dimension Hospitality Full time

    Job Title: Guest Service SupervisorAt Dimension Hospitality, we are seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.Key Responsibilities:Register and...

  • Guest Service Aide

    4 weeks ago

    Charlotte, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24174713Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and...

  • Guest Service Aide

    3 weeks ago

    Charlotte, United States Marriott International Inc Full time

    Additional Information Evening Shift Job Number 24174713 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors...

  • Guest Service Aide

    3 weeks ago

    Charlotte, United States Marriott International Inc Full time

    Additional Information Evening Shift Job Number 24174713 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors...

  • Guest Service Aide

    4 weeks ago

    Charlotte, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24174713Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and...

  • Guest Service Aide

    4 weeks ago

    Charlotte, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24174713Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and...

  • Guest Service Aide

    4 days ago

    Charlotte, United States Marriott International Inc Full time

    Additional InformationEvening Shift Job Number24174713 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Greet and escort guests to rooms. Open doors and assist...

  • Guest Service Aide

    2 days ago

    Charlotte, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room...

  • Virtual Guest Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States ESA Management, LLC Full time

    Job Title: Virtual Guest Service RepresentativeJoin ESA Management, LLC as a Virtual Guest Service Representative and play a key role in delivering exceptional guest experiences. As a member of our team, you will be responsible for providing top-notch assistance to guests, managing check-ins and check-outs, and ensuring a seamless virtual guest...

  • Guest Services Representative

    4 weeks ago

    Charlotte, North Carolina, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyEnsure logging and delivery of packages,...

  • Guest Service Supervisor

    2 weeks ago

    Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time

    Job Title: Guest Service SupervisorAt Drury Hotels, we're committed to providing exceptional guest experiences. As a Guest Service Supervisor, you'll play a key role in ensuring our high standards are met.Key Responsibilities:Supervise front desk and guest service teams to deliver exceptional customer serviceCommunicate Drury Hotels' policies and procedures...

Guest Services Assistant Manager

5 months ago

Charlotte, United States U S National Whitewater Center Full time
Job DescriptionJob Description

The Guest Services Assistant Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the fulfillment of the Whitewater Center brand promise of delivering high quality experiences. The Guest Services Department serves as the point of contact for all Whitewater Center guests to facilitate customer engagement at the facility. The Guest Services Assistant Manager assists in leading the team of front-line employees responsible for assisting and guiding guests through their visit. Employee recruitment, training, and coaching are critical to the success of this role, as is effective problem solving and strategic thinking. The Guests Services Assistant Manager position is a full-time, on-site, benefits-eligible role that reports to the Guest Services Manager.

Responsibilities

  • Oversee the operation of various guest services locations and processes including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries.
  • Execution of processes and procedures to ensure cleanliness, quality, consistent guest service delivery, and employees.
  • Manage first encounters with guests and act as a first responder to guest needs and issues.
  • Manage an efficient operation, demonstrate fiscal awareness, and continuously ensure the proper execution of tasks and utilization of resources.
  • Participate in collaborative, strategic meetings with the aim of improving efficiency and guest experience.
  • Oversee the recruiting, training, scheduling, coaching, and day-to-day management of Guest Services employees.
  • Ensure that employees create a friendly and welcoming atmosphere for all guests and have in-depth knowledge of the organization, products, and services offered.
  • Other duties as assigned.

Requirements

  • 3 years of management-level experience in guest services, customer service, or the hospitality industry.
  • Excellent customer service and communication skills.
  • Ability to work well under pressure in a calm, mature, process-driven manner.
  • Ability to process unique circumstances and provide positive resolution.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

  • A Bachelor’s Degree in Business, Hospitality, Management, or another related field.

Physical Demands

  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

  • Access to Whitewater Center's pass activities
  • Staff discount program and pro deals
  • Health, Dental, Vision, FSA
  • 401K
  • Paid Time Off

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.