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Service Manager

2 months ago

North Liberty, United States Sanco Thermo King Full time
Job DescriptionJob Description


Responsibilities:

  • Customer Service
  • Revenue Attainment
  • Cost Control
  • Technician Productivity
  • Quality Assurance
  • Cycle Time
  • Ensure Service Advisors are keeping customers informed and are optimizing throughout
  • Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
  • Hire, train, motivate, develop, counsel, and monitor the performance all Service department staff
  • Process work orders from start to finish, in line with Company policies and procedures
  • Assist in preparing an annual operating budget for the Service department
  • Process warranty repairs
  • Prepare and finalize invoice transactions with customers, including receiving payment
  • Continually seek technical and product knowledge by completing on-line and hands on training

Knowledge, Education and/or Experience:

  • Requires a high school diploma or general education diploma (GED)
  • 5 + years of practical service management experience
  • 5 + years of supervisory experience

Skills:

  • Written and verbal communication skills
  • Microsoft Office skills
  • Exceptional customer service skills

Abilities:

  • Apply good judgment in recognizing scope of authority
  • Must be able to multi-task
  • Ability to maintain an orderly and clean shop
  • Must be able to build a team and promote a teamwork environment

Benefits: 

  • Competitive compensation
  • Health, dental, and vision Insurance
  • HSA with company matching
  • 401(k) with company contribution
  • Company-paid life and short-term disability insurance
  • Long-term disability insurance
  • Holiday pay and PTO


 

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