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![Prairie Flower Casino](https://media.trabajo.org/img/noimg.jpg)
Food and Beverage Supervisor
2 months ago
SUMMARY
The F&B Supervisor is responsible for daily in person direction of Food and Beverage activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coaches and guides Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement.
- Effectively assists in scheduling to meet business demands and manage labor costs.
- Participates in selecting and training new Food and Beverage Team Members.
- Maintains a high level of confidentiality and professionalism.
- Manages team in maintenance and cleanliness standards within all F&B areas.
- Ability to respond to common inquiries or complaints from customers. Resolves Guest complaints in a timely and positive manner.
- Ensures adherence to Standard Operating Procedures for daily F&B functions.
- Coordinates training as well as assists in on-the-job training for team members to ensure thorough understanding of job expectations and performance standards.
- Writes and issues accurate and timely performance management documentation including both corrective and positive feedback for members of the F&B team. Ensures timely administration of Team Member evaluations.
- Assists the F&B Manager with inventory and product ordering.
- Responsible for the accuracy and thoroughness of departmental records and reports.
- Steps in as a working Supervisor whenever staffing levels or business demands require.
- Unloads weekly deliveries and sorts/stores in appropriate storerooms and walk-ins.
- Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors, and guests.
- Ensures all safety standards are met and possible safety hazards are quickly resolved.
- Outstanding example of and a credit to Prairie Flower Casino.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES
- Minimum of 5 years of front and back of house Food and Beverage experience preferred. Casino industry experience helpful but not required.
- Associate degree in Hotel/Restaurant management, Culinary or related area preferred.
- Restaurant opening experience is preferred.
- Excellent Guest Service and interpersonal skills required.
- Must be able to read, write, speak and understand English. Bilingual skills a plus.
- Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings.
- Must be able to effectively use Microsoft Office Suite and POS systems.
- Strong organizational and analytical skills required.
- Ability to read, analyze, and act upon documents and reports necessary.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts.
- Must be able to maintain appropriate Gaming License.
- Must have and maintain a valid driver's license with a safe driving record.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Regularly required to stand, walk, and sit. Using hands grasp, handle, or feel objects, tools or controls.
- Regularly required to lift up to 40 pounds. Must be able to push or pull carts loaded up to 50 pounds.
- Occasionally required to reach with hands and arms, climb, balance, stoop, kneel, and crouch.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
- Must be able to operate in mentally and physically stressful situations.
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.