Current jobs related to Medical Support Specialist - Oakhurst - Camarena Health

  • Administrative Support Specialist

    1 week ago

    Oakhurst, New Jersey, United States Township of Ocean School District Full time

    Job Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Township of Ocean School District. The successful candidate will provide administrative support to our school staff, ensuring the smooth operation of our office. Key Responsibilities: • Provide administrative support to school...

  • Medical Assistant

    1 week ago

    Oakhurst, New Jersey, United States Hackensack Meridian Health Full time

    Transforming Healthcare TogetherAt Hackensack Meridian Health, we strive to provide exceptional patient care and support our team members in achieving their goals.As a Certified Medical Assistant/Scribe, you will play a vital role in delivering high-quality clinical services under the supervision of our physicians and practice managers.Key...

  • Automotive Billing Specialist

    1 month ago

    Oakhurst, New Jersey, United States Gold Coast Cadillac Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Automotive Billing Specialist to join our team at Gold Coast Cadillac.The successful candidate will be responsible for preparing invoices and bills, compiling data, and maintaining accurate accounting records.Key ResponsibilitiesPrepare and issue invoices listing items sold and service...

  • Nail Care Specialist

    2 weeks ago

    Oakhurst, New Jersey, United States ALUR Full time

    Job OpportunityALUR is seeking a skilled Nail Care Specialist to join our team of mobile beauty professionals. As a Nail Care Specialist, you will provide high-quality nail services to clients in the comfort of their own homes or offices.Key Responsibilities:Perform manicure and pedicure services, including nail shaping, polish application, and nail...

  • Certified Medical Assistant- Internal Medicine Professional

    1 week ago

    Oakhurst, New Jersey, United States Hackensack Meridian Health Full time

    Job SummaryWe are seeking a highly skilled Certified Medical Assistant to join our team at Hackensack Meridian Health. As a Certified Medical Assistant, you will play a vital role in providing clinical care to our patients under the supervision of our physicians.Key ResponsibilitiesAccompany clinicians into patient rooms and transcribe clinician...

  • Network Infrastructure Specialist

    2 weeks ago

    Oakhurst, California, United States Township of Ocean School District Full time

    Job Summary:The Township of Ocean School District is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our computer networks and related technological equipment. Key Responsibilities:* Design and implement network...

  • Automotive Billing Specialist

    2 weeks ago

    Oakhurst, California, United States Gold Coast Cadillac Full time

    Job DescriptionAs a key member of the Gold Coast Cadillac team, the Automotive Billing Specialist will be responsible for preparing invoices and bills, compiling data, and maintaining accurate accounting records.Key Responsibilities:Prepare invoices listing items sold and service provided, amounts due and credit terms.Issue credit memorandums to indicate...

  • Certified Medical Assistant

    1 week ago

    Oakhurst, New Jersey, United States UnitedHealth Group Full time

    Opportunities with Optum in the Tri-State RegionWe are seeking a skilled Medical Assistant to join our team at UnitedHealth Group. As a Medical Assistant, you will play a vital role in providing high-quality patient care and supporting our healthcare professionals.Key Responsibilities:Assist physicians and nursing personnel with injections, EKGs, phlebotomy,...

  • Radiology Imaging Specialist

    1 week ago

    Oakhurst, California, United States University Radiology Full time

    OverviewUniversity Radiology, a leading provider of subspecialty radiology and teleradiology services, is seeking a skilled MR/CT Technologist to join our team at our Oakhurst, NJ Imaging Office. This is a full-time position, Monday - Friday 8:30am - 5:00pm.ResponsibilitiesAs a Radiology Imaging Specialist, you will be responsible for operating and...

  • Dining Room Support Specialist

    2 months ago

    Oakhurst, California, United States Denny Full time

    Denny's Highway 41 Job Description **About the Role** As a Service Assistant at Denny's, you will play a vital part in the overall operation of the restaurant. Your responsibilities will include: * Ensuring a clean and welcoming environment for our guests * Maintaining the dish room and operating equipment * Cleaning and organizing the back of...

  • Medical Receptionist

    3 days ago

    Oakhurst, United States Allied Digestive Health Full time

    Job DescriptionAllied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering...

  • Medical Receptionist

    3 days ago

    Oakhurst, United States Allied Digestive Health Full time

    Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our...

  • Automotive Billing Specialist

    2 months ago

    Oakhurst, California, United States Gold Coast Cadillac Full time

    Job SummaryGold Coast Cadillac is seeking a highly organized and detail-oriented Automotive Billing Specialist to join our team. As a key member of our finance department, you will be responsible for preparing invoices, bills, and compiling data for the dealership.Key ResponsibilitiesFinancial Transaction ProcessingPrepare invoices listing items sold and...

  • Advanced Practice Clinician

    2 months ago

    Oakhurst, New Jersey, United States Optum Full time

    Job SummaryOptum is seeking a highly skilled Advanced Practice Clinician to join our team as a Home Care Specialist. As a key member of our care delivery team, you will be responsible for conducting health assessments on enrolled Medicare Advantage members in their personal homes, assisted living facilities, group homes, and/or nursing homes.Key...

  • Operations Specialist II

    1 week ago

    Oakhurst, California, United States Yosemite Unified School District Full time

    Job Summary: We are seeking a highly skilled Operations Specialist II to join our team at Yosemite Unified School District. The successful candidate will be responsible for maintaining and operating school buses, as well as providing support for maintenance and operations tasks. Key Responsibilities: • Maintaining and operating school buses to ensure safe...

  • Medical Office Coordinator

    2 weeks ago

    Oakhurst, New Jersey, United States S.O.A.R. Physical Therapy Full time

    Overview:S.O.A.R. Physical Therapy is seeking a highly organized and detail-oriented Medical Office Coordinator to provide exceptional patient care and support our clinical team.This is an excellent opportunity for an individual who is passionate about delivering outstanding customer service and has a strong background in administrative tasks.Key...

  • Medical Office Coordinator

    1 week ago

    Oakhurst, New Jersey, United States Hackensack Meridian Health Full time

    Job Summary:Hackensack Meridian Health is seeking a Medical Receptionist to provide exceptional patient care and administrative support in our healthcare facilities.Key Responsibilities:Provide warm and welcoming greetings to patients and visitors, ensuring a positive first impression of our organization.Manage patient check-in and check-out processes,...

  • Medical Office Coordinator

    1 month ago

    Oakhurst, New Jersey, United States S.O.A.R. Physical Therapy Full time

    Front Desk Medical ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Medical Receptionist to join our team at S.O.A.R. Physical Therapy. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Responsibilities:Provide...

  • Medical Assistant

    5 months ago

    Oakhurst, United States Adventist Health Full time

    Job Summary: Performs non-invasive, routine, technical support services under the specific authorization and supervision of a licensed physician, podiatrist, physician assistant, nurse practitioner or nurse midwife. Job Requirements: Education and Work Experience: High School Education/GED or equivalent: Preferred Licenses/Certifications: ...

  • Front Desk Medical Receptionist

    2 months ago

    Oakhurst, United States S.O.A.R. Physical Therapy Full time

    Overview: Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full-Time Front Desk Medical Receptionist to join our team! At Strive Physical Therapy,youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We provide you with...

Medical Support Specialist

2 months ago

Oakhurst, United States Camarena Health Full time $20 - $21
Job DescriptionJob Description

April 2024

POSITION:

Medical Support Specialist

RESPONSIBLE TO:

Health Center Manager

DEPARTMENT:

MSS


SUMMARY:

The Medical Support Specialist shows genuine warmth with patients and has the ability to make them feel comfortable in the center while providing excellent customer service and technical competent nursing assistance to both patients and Camarena Health clinical providers. The Medical Support Specialist facilitates the patients access to the point of service delivery, so all patients can be seen within the expected time and schedule. Prepared to enroll or renew registration; the timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow. This team member facilitates the provision of information needed by both patients and clinicians in addition to recording and updating medical histories, patient contact information, scheduling patients and performing standard care procedure. The Medical Support Specialist reports to the Health Center Manager.

EXPECTATIONS:

  • Arrives on time and adheres to set schedule
  • Provides prompt medical support; promotes a smooth patient flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies
  • Provides basic education and information to patients, making sure patients’ questions are answered.
  • Achieves the organizational mission to provide health care access for all the members of the community. S/he helps make sure patients and families get the care they need when they need it.
  • Consistently and openly communicates with Health Center Manager and all staff
  • Works flexible or extended hours where necessary
  • Participates in health center in-services, by listening and respecting others’ ideas
  • Demonstrates awareness of, and compliance with, organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
  • Basic computer skills, attention to detail, and organizational skills.
  • Abides by Rules of Confidentiality
  • Use of professionalism and best efforts in your position.

DUTIES and RESPONSIBILITES

1. Focus on Patients: Responds to and connects effectively with patients. Listens to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.

  1. Properly identifies patients’ and listens attentively to patients’ visit complaints, record all data accurately and with the highest quality (e.g. medication, last menstrual period, birth control method) in the Electronic Health Records computer system.
  2. Consistently secures and protects patient information: activates screen saver, minimizes screen, or log off when walking away from computers for any period of time.
  3. Collecting and documenting patients’ basic health information, including height, weight, and vital signs for providers during examinations.
  4. Answering phone calls and email and delivering messages to staff members.
  5. Assumes the role of a Health Coach by interviewing each patient, as determined by the care team, to establish self-management goals, provides educational needs concerning self-care and disease management and pre and post visit care.
  6. Utilizes evidence-based Health Education Guidelines during each session
  7. Ensures exam rooms are neat and set up appropriately for each patient exam.
  8. Performs specimen collection, preparation and maintains required logs
  9. Performs EKG’s, accu-checks, and other diagnostic procedures according to guidelines.
  10. Medical Support Specialist takes initiative to keep patient informed of upcoming procedures and requirements, to facilitate patient focus, involvement, and cooperation.
  11. Discharge patients smoothly from back office areas and checks for any last minute questions. Makes return appointments as appropriate.
  12. Relieves patients’ stress and anxiety with clear information
  13. Provides patients with required educational materials including; lifestyle brochures (LCB), Vaccine Information Statements (VIS), informs patients of content and answers any questions.
  14. Routes all formal patient complaints and grievances to Back Support Supervisor or Department Head. Solves what problems s/he can at “point of contact.”

2. Focus on Patient Flow: Maintains effective smooth patient flow (within site or suite). Assists the MA’s at other pods as needed with patient work up or dismissal. Is responsive to needs of patients, clinicians, and team members.

  1. Uses software locator consistently when rooming patients and uses scheduler to flow them out
  2. Utilizes software locator to monitor flow simultaneously at all sites; take the initiative to cover as needed
  3. Maintains open communication with other team members, routinely checks status of patients waiting to be registered and relays status to the clinicians. Communicates with Back Support Supervisor to help resolve when necessary.
  4. Dismisses patients effectively (e.g., complete lab requisition; administer injections and immunizations according to guidelines, giving appointment, double check paperwork).

3. Focus on Clinicians: Maintains effective assistance to, guidance of, and communication with providers.

  1. Works in conjunction with the providers for walk-in patient (i.e., obtains and documents patient chief complaint and presents to provider to determine if patient is to be seen or needs to be referred out).
  2. Helps the providers maintain pace by keeping them informed of patients that are ready.
  3. Prepares and sets up patients for exams according to providers’ expectations
  4. Forewarns clinicians of possible complicated visits.
  5. Assists providers when assistance is needed (i.e., chaperoning, translation, etc.)
  6. Helps patients by providing basic knowledge of types of services provided by outside facilities.

4. Focus on Intake Facilitation:

  1. Greets patients and directs to appropriate exam room or registration window.
  2. Educates clients on the services provided by the clinic and the programs
    available that help with the cost for health services
  3. Assures and/or completes enrollment and verifies all financial coverage’s emphasizing third party enrollment and including any discount programs available through the health center
  4. Focuses on both general and financial intake of patients; accurately inputs personal and financial data into computer (e.g. family composition, Medi-Cal, financial coverage)
  5. Performs income eligibility analysis for patients to determine sliding fee eligibility and/or adjustments.
  6. Obtains signatures necessary for completion of patient registration
  7. Performs cashier and collection duties in accordance with Camarena policies and procedures; computes fees and collect payment for services;
  8. Maintains communication with medical support staff regarding status of waiting patients and keeps all waiting patients informed of their status and projected time of service delivery
  9. Correct registration errors & assist other team members with patients as necessary.
  10. Maintains distribution of patient surveys concerning clinic services.
  1. Focus on Scheduling and Collecting/Submitting Payments:

  1. Manages and maintains patient appointments; schedules according to standard for all services and staff as assigned
  2. Interacts supportably with patients regarding procedures for available service; orients patients to required information needed at time of service for optimum care; provides patients with awareness of general procedure costs
  3. Coordinates clinician schedules to maximize appointment availability with patients concerning rescheduling reasons and alternatives
  4. Coordinates assembling and pre-mailing of registration and welcoming packets for new patients
    1. Submits daily patient flow counts to designated staff
    2. Collects appropriate payment according to standards

  1. Practices effective telephone etiquette (e.g., think before you dial, make notes before you call, put a patient on hold courteously, leave precise messages on who to call back)
  2. Maintains good open communication with Supervisor and staff.
  3. Communicates any delays or changes of schedule to Front Support, and Clinicians
  4. Communicates room availability with each other, including providers
  5. Utilizes e-mail to communicate with staff members and checks messages on a regular basis (i.e., Outlook, EHR inbox, etc.)
  6. As a team member of Camarena Health the Medical Assistant respects and protects information regarding patients and other team members and abides by the rules of the Confidentiality of Information Protocol.
  7. Maintains good rapport with outside doctor offices and facilities
  8. Participates in daily huddles with care team, consisting of Medical Assistants, Front Support Staff member, and Clinician. In conjunction with daily huddles, schedules and pre-visit planning are discussed to provide individual patient care.
  1. Focus on Teamwork: Shows consideration through consistent participation: ready at work on time and consistently prepared. Fully and clearly discloses key information to any team member in order to facilitate getting work done, problems solved, decisions made, etc. Maintains confidentiality in essential matters; such as patient information, and personal issues.

  1. Staff are expected to work as a team, and be flexible to work at other facilities as needed.
  2. Works flexible or extended hours where necessary
  3. Demonstrates self-initiative & self-motivation to help the team with work flow; good team player. Acquires and maintains the knowledge and skill necessary to work in all service suites.
  4. Demonstrates consistent support and cooperation with all staff members, regardless of unit, department, or level.
  5. Consistently reports to work on time. Internalizes attendance policies and makes effective and workable decisions for self, families and service delivery.
  6. Promotes mutual respect and allows others to get their work done by limiting interruptions.
  7. Fits in well with team, gets along well with peers.
  8. Demonstrates integrity and honesty
  9. Participates in health center in-services; listens to and respects others’ ideas
  10. Demonstrates good problem-solving skills, offer input/ideas when generating solutions.
  11. Various other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
  12. Participates in daily huddles (See 4.8 above)

  1. Focus on Infection control and maintenance of medical equipment:

  1. practices universal precaution per protocol and keeps work areas clean and clutter free
  2. Disinfects, sterilizes, and autoclaves medical equipment according to guidelines
  3. Cleans & disinfects rooms for next patient
  4. Maintains daily log upkeep (dx test machines, refrigerator, etc.)
  5. Initiates work request for any malfunctions of equipment, then obtain Supervisor’s approval

Minimum Requirements:

Education:

  • High School Diploma or GED
  • Certification as Medical Assistant or prior experience
  • CCMA Certification or equivalent preferred

Prior Experience:

  • Previous experience in a health care setting as a Medical Assistant preferred

Skills:

  • Bilingual (English/ Spanish) preferred
  • Quickly builds and maintains rapport with patients, providers, and staff of differing backgrounds; team player
  • Flexible: learns to function at all facilities
  • Demonstrated good problem-solving skills
  • Demonstrates or develops intermediate computer skills
  • Telephone courtesy
  • Customer-service oriented
  • Proficient with modern office practices and procedures including email
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks with perseverance and patience

Physical Requirements:

  • Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
  • Must be able to hear adequately to auscultate B/P’s and be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
  • Must be able to have vision that is adequate to read increments of tuberculin/insulin syringe accurately, read memos, a computer screen, personnel forms and clinical and administrative documents.
  • Must have high manual dexterity.
  • Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.


Received:___________________________________________________

Supervisor Signature Date

Received:__________________________________________________

Employee Signature Date