Community Resource Coordinator

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Community Resource Coordinator

Immediate Supervisor: Director of Community Engagement or designee

Employees Supervised: N/A

FLSA: Exempt

General Description/Position Summary:

The Community Resource Coordinator focuses on increasing the quality of approved Public Benefit Applications completed by the St. Louis Area Foodbank, its volunteers, interns, and community partners. To achieve this, the Coordinator will complete SNAP (Supplemental Nutrition Assistance Program), Medicaid, and other benefit applications, implement improvements to the follow-up process, support, train and onboard interns and volunteers. In addition, the Coordinator will use warm handoffs through the maintenance of the Community Information Exchange (UniteUs) while growing awareness of SNAP, Medicaid, and our services.

Duties and Responsibilities:

• Assist neighbors with completing Public Benefit applications and answer questions regarding the approval process. Serve as a neighbor advocate while following up and providing referral services.
• Train, support and schedule volunteers and interns to complete Public Benefit applications and ensure the highest quality and customer service.
• Update neighbor application and referral information in the database and submit it to appropriate state offices.
• Grow awareness of the Foodbank's services through collaboration to create newsletters, educational flyers, social media posts and videos.
• Manage and follow up with digital referrals from our website, Google SNAP, or other sources.
• Assist with the development and expansion of programs to end hunger by staying abreast of changing processes, new referral opportunities and implementing ways to provide more holistic support to those managing the social service landscape including non-traditional sites for outreach.
• Ensure accurate data collection, maintain tracking tools, and compile reports.
• Organize in-person and virtual outreach events to raise awareness of services and increase participation.
• Work cross functionally to identify outcomes and develop metrics to support and reinforce philanthropic efforts and ensure program models are resourced appropriately.
• Partner with other team members to incorporate outreach into other programs such as mobile distributions, school markets, healthcare partnerships and Food on the Move (FOTM).
• Assist in executing and providing input to update the annual work plan and strategic direction including budgets, calendars, goals, and tasks.
• Maintain policy manuals and standard operating procedures.
• Keep abreast of local, state, and national policies, procedures and changes related to SNAP and other benefits. Share relevant information with partners and the community.
• Attend program-related training conferences and workshops, specifically those offered by Feeding America, and by other similar organizations as appropriate.
• Partner with both Missouri and Illinois SNAP-Ed efforts and our Nutrition team to educate SNAP recipients on how to use their benefits and nutrition information.
• Travel within local service territory to attend outreach activities and meetings as needed. Occasional out of town overnight travel for meetings or conferences may be required.
• Other duties as assigned.

Qualifications:

• Bachelor's Degree from an accredited college or university required.
• Experience in non-profit administration, social work, public health, or another social services-related field preferred.
• 2 to 5 years previous experience coordinating programs and/or volunteer activities with partners and volunteers of varying socio-economic backgrounds for a non-profit organization strongly preferred.
• Prior experience administering SNAP programs a plus.
• Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility and Respect
• Excellent verbal and written communication, presentation and interpersonal skills including empathy and compassion for the clients we serve.
• Ability to think strategically while acting tactically.
• Strong leadership, mentoring and organizational skills.
• Ability to work independently and as part of a team.
• Self-starter with strong problem-solving skills. Ability to generate innovative ideas and think critically about the best ways to implement them.
• Ability to manage multiple projects and handle interruptions while maintaining focus on tasks and produce accurate work.
• Ability to establish and maintain effective working relationships with diverse internal and external stakeholders.
• Experience working with state, federal or grant funding preferred.
• Must have reliable transportation with proof of insurance and be willing to travel within a 125-mile radius regularly.
• Passion for the Foodbank's mission and the ability to demonstrate SLAFB's Core Values (Stewardship, Teamwork, Agility, and Respect).
• Must be able to pass drug screening and criminal background check.

Work Schedule:

• Monday - Friday onsite at the SLAFB facility and in the community as needed.
• However, flexibility will be granted as appropriate in accordance with the SLAFB's Remote Work/Working From Home Policy.
• Occasional weekend (Saturday/Sunday) or evening hours may be required.
• Meeting attendance may require overnight travel.

The impact you'll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
• This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
• The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
• VISION: A nutritionally secure Missouri and Illinois.
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more)

We work hard, play hard and change lives - so apply to join our Foodbank Family

SLAFB Diversity, Equity, and Inclusion (DEI) Statement:

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB and enables us to nourish people, empower communities, and transform systems. At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints. We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.

Revised May 2024