Vehicle Programs Analyst
3 weeks ago
US-MI-DearbornDescription
Position Summary
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties and Responsibilities
· Provide administrative assistance to Vehicle Programs personnel
· Administer support for the "M" (Manufacturer) Plate Program
· Support our Co Car, AXZ, and Ford Fleet Care Call Centers
· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
· Process billing invoices from vendors and dealerships for delivered vehicles
· Process tickets, tolls, citations, etc
· Process vehicle title, plates, and registrations
· Process and monitor vehicle orders
· Process vehicle returns, title corrections, and auction disposal
· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
· Customer account maintenance
· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
· Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc
· Perform as a back-up for other Vehicle Program personnel when necessary
· Perform duties that require signing as a company agent and/or department notary
Education
· High school diploma required; Bachelor’s degree preferred
Experience
· 3 years administrative office experience required
· Experience using mainframe and web system applications
Skills
· Critical thinking, problem solving, and analytical skills
· Strong planning and organizing skills
· Strong communication skills that demonstrate knowledgeable, proactive and clear communication
· Excellent customer service skills to include a positive mindset that actions self-control
· Excellent time management skills
· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
· Proficient in MS Office (i. e. Outlook, Word, and Excel)
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