IT Help Desk Intern

5 days ago

Sterling, United States Wahl Clipper Corporation Full time
Job DescriptionJob Description

WAHL EMPOWERS PEOPLE TO BE THEIR BEST

Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill the role of IT Help Desk Intern at our offices in Sterling, Illinois.

This role will help support the IT Service Desk team and initiatives in IT Infrastructure. The IT intern will assist the IT Department with level 1 service desk requests, deploying & imaging laptops/PC's for the business users, as well as shadowing/learning from the other IT technicians. The IT intern will maintain a secure IT environment i.e., telecommunications infrastructure, data integrity, applications and operating systems access security as pertains to projects and areas of responsibility. We are looking for a reliable and driven individual to join the team. Participant must be flexible, detail oriented and willing to learn, but also have some working knowledge and experience in most of the requirements listed below. This position will report directly to the Senior IT Infrastructure Services Manager.

PRINCIPAL ACCOUNTABILITIES:

  • Assist Service Desk with Level 0/1 tickets
    • User lockouts, Password resets, computer/app issues etc..
  • Deploy and image windows and mac laptops
  • Help to maintain inventory of assets
  • Daily resets of conference room tech to maintain functionality
  • Printer maintenance/troubleshooting
  • Shadow service desk technicians on production floor tasks

MINIMUM REQUIREMENTS:

  • Current undergraduate, Junior/Senior level preferred or recently graduated
  • Pursuing a degree or has a strong demonstrated passion for Information Systems, Computer Hardware, Networking and Technology
  • Experience troubleshooting windows and mac computers
  • Experience using Microsoft Suite, Adobe Creative Cloud
  • Must have strong customer service skills
  • Must be a quick learner
  • Must be reliable and a self-starter

Why Wahl?

We are proud to celebrate over 100 years as the standard for grooming products used by barbers and hairdressers all over the world. Professionals and home users have relied on our innovative clippers, trimmers and personal care products for an entire century.

Today, the fourth generation of the Wahl Family remains deeply rooted in the daily operations and management of the organization. Living beyond the footsteps of their great-grandfather, the family continues to ensure that everything that Wahl produces aligns with the same core family values.

When you work at Wahl, you join a community that is proud of its heritage of excellence and ground-breaking innovations and a company that focuses on creating value for the customer and long-term growth.


#LI-DNI

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