IT Support Technician

4 weeks ago

Sterling, United States Addison Group Full time

Are you passionate about helping others with their tech issues? Do you thrive in a dynamic, collaborative environment? We're seeking a friendly and enthusiastic IT Support Technician to join our team


Responsibilities:

  • Delight our users with exceptional customer service, ensuring their tech needs are met promptly and courteously.
  • Assist in setting up Desktop/Laptop PCs and peripherals like printers and USB devices.
  • Provide support for mobile devices such as iPhones, iPads, and Android phones.
  • Dive into troubleshooting hardware and network connectivity challenges, learning and growing along the way.
  • Help users with Google Workspace and Windows OS issues, documenting solutions for future reference.
  • Aid in the remote provisioning of hardware devices.
  • Keep detailed records of your actions to track issue resolutions accurately.
  • Work with the team to craft Standard Operating Procedures (SOPs) for efficient issue resolution.
  • Collaborate on quality control analysis to continually improve our support services.
  • Assist in configuring AV setups for top-notch broadcasting and recordings.
  • Collaborate directly with clients to understand and implement their specific needs.
  • Be available for after-hours and weekend support as needed.


Qualifications:

  • 1-2 years of experience in a tech support role is preferred, but not required.
  • Basic understanding of audiovisual concepts is a plus.
  • Familiarity with IT support tools and software.
  • Demonstrated expertise in Windows PC hardware and software.
  • A keen interest in learning about computer systems and other tech products.
  • Strong problem-solving skills with great attention to detail.
  • Ability to juggle multiple tasks and prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Bachelor’s degree or equivalent work experience.


Other Desirable Qualifications:

  • Certifications such as MCDST, MCITP, CompTIA A+, HDI-DST, Google IT Support, or Microsoft IT Support are a bonus.
  • Experience with Google Workspace, Microsoft Office Suite, Windows 10, PC and MAC, Antivirus Software, and Imaging.
  • Familiarity with Help Desk Tracking database tools like Freshworks, KACE, Jira, etc.
  • Knowledge of Active Directory, Storage, Systems, and Networking is a plus.
  • Proactive attitude with a focus on continuous improvement.
  • Ability to take ownership of issues and find creative solutions.

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