Current jobs related to Customer Care Associate - Philadelphia - American Bible Society

  • Customer Care Associate

    3 months ago

    Philadelphia, United States CareerBuilder Full time

    Fast growing furniture industry in Philadelphia is looking for Sales Associate. Expectations & Responsibilities Sales Associate: * Greeting and assisting customers on the sales floor, making customers feel taken care of their expectations and responding to customer inquiries. * Monitoring all office inquiries and report to the manger. * Ensuring all the...

  • Customer Care Associate

    2 weeks ago

    Philadelphia, United States myfurnituremecca Full time

    Fast growing furniture industry in Philadelphia is looking for Sales Associate. Expectations & Responsibilities Sales Associate: * Greeting and assisting customers on the sales floor, making customers feel taken care of their expectations and responding to customer inquiries. * Monitoring all office inquiries and report to the manger. * Ensuring all the...

  • Customer Care Associate

    1 week ago

    Philadelphia, United States myfurnituremecca Full time

    Fast growing furniture industry in Philadelphia is looking for Sales Associate.Expectations & Responsibilities Sales Associate:* Greeting and assisting customers on the sales floor making customers feel taken care of their expectations and responding to customer inquiries.* Monitoring all office inquiries and report to the manger.* Ensuring all the areas in...

  • Customer Care Associate 2

    2 weeks ago

    Philadelphia, Pennsylvania, United States Myrepublicbank Full time

    Customer Service Associate MarketJob Category: Customer Service Requisition Number: CUSTO01533Job OverviewOBJECTIVE: To consistently surpass customer expectations by providing professional, friendly, accurate, and efficient service. Transform our customers into loyal advocates.KEY RESPONSIBILITIESThe following list outlines essential responsibilities, which...

  • Customer Service Associate

    2 weeks ago

    Philadelphia, United States 2nd Ave Thrift Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    2 months ago

    Philadelphia, United States Savers | Value Village Full time

    Description Position at 2nd Ave Thrift Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our...

  • Customer Support Associate

    5 months ago

    Philadelphia, United States SI Busineess Solutions Full time

    Allow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...

  • Customer Support Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Signature, Inc. Full time

    Allow your career to flourish with our incomparable upbeat supportive team atmosphere We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our...

  • Customer Support Associate

    4 weeks ago

    Philadelphia, United States SI Busineess Solutions Full time

    Job DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...

  • Customer Support Associate

    5 months ago

    Philadelphia, United States SI Busineess Solutions Full time

    Job DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...

  • Customer Support Associate

    3 weeks ago

    Philadelphia, United States SI Busineess Solutions Full time

    Job DescriptionJob DescriptionAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive...

  • Customer Service Associate

    6 days ago

    Philadelphia, United States PeopleShare Full time

     PeopleShare is currently hiring for a Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA!Apply Below! Position Overview:The Customer Service Associate will handle inbound calls related to  work zone violations (around 200 calls per day).The role requires accuracy, confidentiality, and the ability to multitask...

  • Customer Service Associate

    3 days ago

    Philadelphia, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Customer Service Associates for our Business Processing Solutions Client in Philadelphia, PA! Apply Below! Position Overview: The Customer Service Associate will handle inbound calls related towork zone violations (around 200 calls per day). The role requires accuracy, confidentiality, and the ability to multitask while...

  • Customer Service Associate

    3 weeks ago

    Philadelphia, United States Empire MG Full time $42,000 - $50,000

    Job DescriptionJob DescriptionAs a Customer Service Associate, your primary responsibility is to execute outreach initiatives and provide daily support to the sales management team. Daily activities include identifying consumer trends and solutions, implementing sales strategy to increase consumer exposure, and keeping detailed records of all potential...

  • Customer Service Associate

    1 week ago

    Philadelphia, United States Empire MG Full time

    As a Customer Service Associate, your primary responsibility is to execute outreach initiatives and provide daily support to the sales management team. Daily activities include identifying consumer trends and solutions, implementing sales strategy to increase consumer exposure, and keeping detailed records of all potential customer leads. The Customer...

  • Customer Care Associate

    3 weeks ago

    Philadelphia, Pennsylvania, United States Workoo Technologies Full time

    About the Role The Client Support Specialist position is a permanent role that involves a flexible schedule of 35-40 hours per week, available from Sunday to Sunday. Team members must be adaptable to work any of our 8-hour shift schedules during our standard business hours of 5:00 am to 10:00 pm local time. Training sessions are scheduled from Monday to...

  • Customer Relations Associate

    3 weeks ago

    Philadelphia, Pennsylvania, United States Samuels and Son Seafood Company Full time

    Samuels and Son Seafood Company, a leading provider of premium seafood products, is on the lookout for a Customer Relations Associate to enhance their dynamic sales department.Position Overview:The Customer Relations Associate will be instrumental in fostering strong connections with clients and aiding the sales team. This role entails collaborating closely...

  • Delivery Associate

    1 week ago

    Philadelphia, United States Care and Help Home Care Full time

    Job SummaryCare and Help Home Care, LLC is seeking a reliable and customer-focused Delivery Associate to join our team. As a key member of our operations, you will be responsible for ensuring timely and safe delivery of nutritious meals to our clients' homes.Key ResponsibilitiesDeliver meals to clients' homes according to scheduled routes and...

  • Customer Service Associate

    4 weeks ago

    Philadelphia, United States KOP Solutions, Inc Full time $40,000 - $50,000

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service or sales background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, sales, or customer service industries excel as they have the...

  • Customer Service Associate

    3 weeks ago

    Philadelphia, United States KOP Solutions, Inc Full time $40,000 - $50,000

    Job DescriptionJob DescriptionWe are currently looking for an entry-level individual with a customer service or sales background for their full-time Customer Service Associate position. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality, sales, or customer service industries excel as they have the...

Customer Care Associate

4 months ago

Philadelphia, United States American Bible Society Full time
Job DescriptionJob Description

Candidates who include a cover letter explaining their connection to our ABS mission will receive special consideration. Resumes should include a link to your LinkedIn profile.

DIGITAL BIBLE LAB PURPOSE

The Customer Care Associate will join the Digital Bible Lab team at American Bible Society. We work with a vast network of global partners to remove barriers to Scripture access by developing and supporting amazing technology. The team's work is heavily focused on the Habakkuk 2:14 vision which is central to American Bible Society’s calling and purpose: that “the earth would be filled with the knowledge of the glory of the Lord as the waters cover the sea.”

Starting with this guiding vision, the Digital Bible Lab is a distributed team that works with a global network of partners (domestic and international) to develop the strategies, methods, and tools that move us closer to a world in which everyone on the planet can experience the Gospel hope found in God’s Word.

JOB PURPOSE

The Customer Care Associate will join the Operations Team of the Digital Bible Lab. The Operations Team’s mission is to care for and support the people and operations of the Digital Bible Lab, cultivating a thriving team and fostering a ripple effect of impactful and enduring outcomes by delivering sensible solutions and steadfast service.

Customer Care includes:

  • Promote the health of our user community by proactively serving users, providing users the resources they need to be successful, and responding to user requests and incidents
  • Elevate customer satisfaction and education by proactively engaging users with on-demand training and resources, as well as timely written or video responses to requests and incidents
  • Serve as part of the Operations Division of the Lab, integrated in Product teams

KEY FUNCTIONS

  • User Docs and Resources
  • Create and maintain User Docs for our customer community that promote self-service and ease of use for our products.
  • Collaborate with Product teams, be aware of product updates, and ensure new features are communicated to the user community.
  • Ensure User Docs are technically accurate by collaborating with Product Managers and Developers.
  • Create visual aides like video tutorials and demonstrations of product features that can enhance customer acquisition and satisfaction.
  • Customer Communication
    • To resolve incidents and requests, manage interactions through our help ticketing system:
    • With clarity, simplicity, responsiveness, consistency
    • With our desired voice and tone
    • By exhibiting our company’s values
  • Own tickets, moving issues to resolution with whoever is responsible for final steps.
  • Respond primarily in written form and utilize video calls when it best serves the user.
  • Product Team Integration
    • Participate in regular agile meetings (Daily Standups, Sprint Reviews, Sprint Plannings, and Sprint Retrospective).
    • Report on tickets (requests, incidents, bugs) and response rates.
    • Proactively share incidents or bugs for resolution.
  • Function in a matrix style, taking direction from Sr. Portfolio Manager and Product Managers.
  • Collaborate with Engineers and Designers during product development to share user feedback or perspective.
  • Coordinate product newsletters and customer-facing help websites.
  • Document annual and quarterly objectives and measurable key results.
  • Work on special projects with the Operations Team, such as knowledge management, regular operations practices, team retreats and meetings, special events.

ESSENTIAL TRAITS & SKILLS

  • Passion for the Bible cause and the Bible’s power to transform lives. Strong belief in the mission of American Bible Society. View your customer interactions as an extension of the product and organizational brand.
  • Love for communication. Ability to communicate clearly via both oral and written means. Ability to understand what people are really saying with what they’re saying. Great editing skills.
  • Working style that shows initiative, problem solving, and responsibility.
  • High value for learning, discovery, and continuous improvement.
  • Ability to work in an independently remote environment, with high ownership for your tasks, and perspective to see what the team needs to succeed.
  • Ability to provide respectful constructive feedback and willingness to incorporate feedback from others.
  • Willingness to understand and be respectful of cultural differences, norms, customs, and expectations that might affect how customers perceive and interact with support services.
  • Empathy and ability to anticipate customer needs.

OTHER POSSIBLE TRAITS & SKILLS ARE A PLUS

  • Technical product experience, especially with APIs
  • Experience with customer service
  • Experience with some of our key tools: Help Scout, Jira, Confluence, Mailchimp, Slack, Miro
  • Experience with iterative agile software development methodologies like Scrum
  • Curiosity and interest in new technologies and tools
  • Multi-lingual

EDUCATION AND TRAINING

  • Bachelor’s degree or equivalent experience
  • 1-3 years of experience - customer service, project management, or communications preferred

WORKING CONDITIONS

  • Remote work actively supported. American Bible Society headquarters in downtown Philadelphia. Office space available for this role if needed.
  • Working time is 8:30 AM - 5:00 PM in your time zone, preference for at least 4 hours overlap with Eastern time.
  • Some domestic travel is required (estimating 2-5 trips per year; 3-4 days per trip).

SPECIAL REQUIREMENT

A background check is required after a conditional job offer is extended. Consideration of the background check will be tailored to the requirements of the job.

The mission of American Bible Society is to make the Bible available to every person in a language and format each can understand and afford so all people may experience its life-changing message.