Human Resources Investigator

SUMMARY

The Human Resources Investigator & Compliance Coordinator is responsible for efficiently and impartially investigating allegations of misconduct, complaints of discrimination, harassment, retaliation, violations of Commission Policies and Procedures, and other work-related issues. Additionally, this position is responsible for working with employees to ensure they are in compliance with laws and regulations, as well as company policies. Confidentiality is a key requirement for this position.

MINIMUM EXPERIENCE AND ABILITIES

Bachelor’s Degree, preferably in Human Resources or the Social Sciences, and 5 years of experience in conducting investigations.

RESPONSIBILITIES include the following. Other duties may be assigned.

Investigator:

• Develop and communicate rationale and plans for investigations throughout the lifecycle, from allegations to resolutions
• Collaborate with stakeholders and internal business partners to help drive the investigation process
• Conduct investigations of work place injuries, as well as, complaints alleging misconduct or poor performance by employees, including interviews
• Analyze information and documents and create comprehensive written investigation reports that clearly identify the issues investigated, identify all relevant policies, summarize all relevant evidence, and recommend actions for resolution
• Act as a neutral third-party investigator to ensure a prompt, thorough, and impartial investigation of all cases
• Maintain confidentiality and professional relationships in dealing with sensitive confidential information
• Manage multiple, on-going, and complex caseloads of employee-related incidents, grievances and complaints, and track the resolution findings of each
• Regularly update the Human Resources Director, Executive Staff, and Executive Director on investigations and maintain timely communication with all parties
• Treat all constituents engaged in the complaint process with sensitivity, neutrality, and exercise a high level of confidentiality
• Work with all individuals in a compassionate, professional, and courteous manner
• Stay current on relevant investigation best practices
• Conduct and evaluate background checks for all employees and prospective employees

Compliance Coordinator:

• Maintain internal database with current drive status, license information, DOT compliance information, and notify drivers and supervisors of upcoming document expirations.
• Ensure CDL drivers remain compliant with annual physicals, drug/alcohol screenings, and driver license renewals in accordance with all state, federal and local laws.
• Ensure post-accident drug/alcohol testing is completed in accordance with Commission policy and Federal Motor Carrier Safety Administration (FMCSA) requirements.
• Ensure compliance with FMCSA, driver qualification documentation, motor vehicle reports, and drug and alcohol testing.
• Schedule drug screens for new hires, random selection, reasonable suspicion, and post-accident testing.
• Maintain DOT Drug and Alcohol database to ensure testing is performed as required and pool is maintained correctly.
• Request Full Query on all new hires with CDL in the FMCSA Drug & Alcohol Clearinghouse.
• Request Limited Query in the FMCSA Drug & Alcohol Clearinghouse annually for all employees with a CDL
• Monitor drivers’ driving record through the Commission’s Motor Vehicle Monitoring system.
• Update the Director of Human Resources on current regulations and requirements of the FMCSA and DOT

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree, preferably in Human Resources or the Social Sciences, and 5 years of experience in conducting investigations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed are representative of the knowledge, skills and/or abilities required.

Clerical

Ability to accurately prepare and maintain records, files, and reports.

Communication

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Skill in communicating effectively in writing as appropriate for the needs of the audience.

Skill in talking to others to convey information effectively.

Skill in listening perceptively and conveying awareness.

Ability to communicate effectively in both oral and written form.

Ability to communicate effectively with persons of various social, cultural, economic and educational backgrounds.

Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar to obtain information and explain policies and procedures.

Computer Skills

Working knowledge of the Microsoft Office Suite, including, Word, Excel and Power Point.

Working knowledge of Outlook.

Ability to operate a personal computer with general understanding of application software, and an understanding of the internet.

Ability to learn office specific software.

Critical Thinking/Problem Solving/Analysis

Skill in collecting and analyzing complex data.

Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Ability to exercise sound judgment in making critical decisions.

Ability to quickly make sense of, combine and organize information into meaningful patterns.

Ability to analyze complex information and develop plans to address identified issues.

Ability to process information logically.

Interpersonal

Skill in establishing rapport and gaining the trust of others.

Ability to diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons.

Ability to handle difficult and stressful situations with professional composure.

Ability to effectively handle difficult and/or angry people.

Ability to work collaboratively and build strategic relations with colleagues, coworkers and constituents.

Ability to work effectively within a complex organization structure.

Ability to maintain effective interpersonal skills.

Ability to establish and maintain cooperative work relationships.

Ability to work successfully as a member of a team and independently with moderate supervision.

Ability to maintain composure in the face of resistance, indifference or hostility.

Legal/Policies & Procedures

General knowledge of various employment laws and practices.

General knowledge of, or the ability to learn, Commission policies and procedures.

Ability to explain policies and procedures to others.

Ability to indent and incorporate continuous changes in federal and state policies and procedures, ensuring compliance.

Reading Skills:

Ability to review Commission documents relating to a variety of policy situations. Prepare summary reports applicable to office procedures.

Skill in reading documents written in standard English text.

Skill in conducting research for a variety of situations using internet websites.

Skill in analyzing and interpreting information to provide appropriate guidance to others.

Reasoning Skills:

Skill in analyzing information, problems, situations, practices or procedures to define the problem or objective, identify relevant concerns or factors, identify patterns, tendencies and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.

Skill in perceiving and defining cause and effect relationships.

Ability to identify and solve problems using sound and logical approaches that apply innovative and informed solutions to make organizational improvements.

Forward thinker with the finesse to anticipate and meet organizational and customer needs, including adapting work methods in response to new information, changing conditions, or unexpected obstacles.

Self-Management

Skill in managing one’s own time and the time of others.

Skill in completing assignments accurately and with attention to detail.

Ability to perform effectively under conditions of fluctuating workload.

Ability to work independently and to follow through on assignment with minimal direction.

Ability to accept equivocal circumstances and take action where answers to a problem are not readily apparent.

Skill in setting priorities which accurately reflect the relative importance of job responsibilities and ability to complete work in a timely manner where there are:

• Changes in workload
• Changes in assignment
• Pressures of deadlines
• Competing requirements
• Heavy workload

Vocational

Knowledge of where to go within the organization for needed information and ability to judge what information should be passed on to different levels of management.

Ability to analyze and prepare documents, reports and correspondence.

Ability to review work for accuracy.

Ability to process and handle confidential information with discretion.

Ability to understand the confidential nature of information received and the importance of maintaining confidentiality in the information received.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid New Jersey or Pennsylvania driver’s license required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands or finger to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move and/or slide up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

ADDITIONAL NOTES

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed to meet the ongoing needs of the organization.