New Patient Scheduler

2 weeks ago

Austin, United States CPI Health Full time
Job DescriptionJob DescriptionDescription:


CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.


As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.


We are seeking a qualified, dependable, and detail-oriented individual to join our medical team as a Medical Scheduler in North Austin, TX.


Responsibilities:

  • Answer a multi-line phone, speaking clearly and in a mature, professional manner.
  • Insurance Verification – New patient consults (contacting insurance company; verify eligibility, ID numbers, mailing address for insurance company and etc.)
  • Distributes confirmation and welcome letters.
  • Apply appropriate customer service skills and proactive communication when dealing with patients.
  • Demonstrate patience, compassion, kindness, and empathy. Provides clear explanations of appropriate patient-related policies.
  • Maintain patient confidentiality in accordance with established policies.
  • Complete assigned worklog tasks accurately.
  • Adhere to the company’s Scheduling Guidelines. Reads, follows, and applies all appropriate procedures and protocols.
  • Effectively communicates with all providers and staff members.
  • Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.


Pay: $17 to $20 per hour, depending on experience

Schedule: Monday to Friday 8 am to 5 pm

*Location: On-site in North Austin, TX 78757*

Requirements:
  • High School diploma or equivalent.
  • Minimum of 1 year of recent experience with insurance verification.
  • Pain management knowledge a plus
  • Knowledge of medical terminology and medical environment a plus.
  • Exceptional customer service skills.
  • Strong communication skills, both verbal & written.
  • Computer Savvy, Proficient in MS Office including Outlook, and ECW or similar Electronic Medical Record platform.
  • High attention to detail and willingness to learn.
  • Strong time management skills.
  • Ability to multi-task efficiently and effectively.
  • Ability to work in a high volume fast-paced, team environment.
  • Ability to exhibit core values (Honesty, Respect, Teamwork, Professionalism, Confidentiality, Quality of Care) and regularly encourage others to do the same.


Comprehensive Benefits plan including:

  • Medical, Dental, Vision insurance
  • Paid Time Off (accrued)
  • Flexible Spending Account for Health & Dependent Care
  • Basic Life, Accidental Life, Supplemental Life Insurance
  • Short Term & Long-Term Disability
  • 401(k) with matching

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