Patient Intake Representative

1 month ago

Wichita, United States Hunter Health Full time
Job DescriptionJob DescriptionSalary:

Job Title: Patient Intake Representative

Reports to: Business Operations Manager

Department: Business Operations

FLSA Class: Non-Exempt

Updated: July 2024

Summary: The Patient Intake Representative is responsible for providing excellent customer service to our patients and to each person who enters the clinic.  The Patient Intake Representative ensures accurate and complete documentation of patient data in the patient management system, determines patient payment information/eligibility, and collects and reconciles patient payments, as well as assists in scheduling for the clinic. 

Job Responsibilities:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Tracks internal and external Release of Information (ROI) requests.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, managing schedule in real time to optimize patient access and creating opportunities for patient engagement.
  • Screens and enrolls eligible patients into clinic’s special population programs.
  • Maintains patient accounts and records by obtaining, recording, documenting and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Assists patients with registration forms as needed, escalating patient concerns or complaints to leaders to address them, and provides excellent customer service.
  • Maintains confidentiality with respect to proprietary information, patient information and employees as patients’ information.
  • Provides suggestions for improvements to current processes and provides innovative and creative solutions to support organizational and departmental goals.
  • Exemplifies, supports, and promotes the organizations’ Standards of Culture as well as models and promotes direct conversations and peer accountability.
  • Other duties as assigned.

Qualifications:

  • High school diploma or GED required.
  • 1-2 years’ experience in a prior customer service role required.
  • Prior experience in medical office setting preferred.
  • Bilingual (English/Spanish) preferred.

Skills:

  • Listens, identifies, and responds quickly and effectively to internal and external needs.
  • Communicates effectively with all patients.
  • Displays organizational skills, abilities to multi-task, and uses time and resources effectively.
  • Displays good judgment and decision-making skills.
  • Effectively collaborates and seeks clarification and confirms accuracy as needed.
  • Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
  • Pursues goals with commitment and takes initiative eagerly.
  • Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
  • Evaluates own performance and accepts constructive feedback to continue learning.

 

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job functions listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

  • Talking: The ability to speak effectively.
  • Average Hearing: The ability to hear average conversations and respond accordingly.
  • Repetitive Motion: The employee is regularly required to sit; use hands to finger, handle, or feel. The employee is required to stand; walk; reach with hands.
  • Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up objects and pinching fingers together.
  • Average Visual Abilities: Specific vision abilities required by this job include: close vision, color vision and ability to adjust focus.
  • Working Conditions: Works in a well-lit, climate-controlled environment. The noise level in the work environment is usually high. Potential exposure to infectious disease is possible.
  • Physical Strength: The employee must occasionally lift and/or move up to 35 pounds.
  • Mathematical Ability: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs. 

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