Home Care Intake Coordinator

2 weeks ago

New York, United States True Care Full time
Job DescriptionJob DescriptionSalary:

Company Overview:
Empowering Health, Enriching Lives: True Care’s Enduring Mission
At True Care¹, we stand as a beacon of compassion and excellence in home healthcare. With a
profound commitment to enhancing the quality of life for individuals and families, our mission
is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our
mission is driven by a deep understanding of the unique needs and aspirations of each
individual under our care. We believe that home is not just a place but a sanctuary where
healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of
health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard,
valued, and supported. Our highly trained and empathetic professionals are not just caregivers
but partners in the pursuit of well-rounded wellness. With a focus on open communication,
collaboration, and respect, we forge lasting relationships that transcend the boundaries of
traditional healthcare
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being.
As we navigate challenges and triumphs together, we remain resolute in our dedication to
uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter
tomorrow.

Reporting to: VP of Enrollment and Growth Strategy

Job Summary: The Intake Coordinator works with the incoming digital referrals and calls to help facilitate
setting up services for new and existing clients to receive
homecare. He/she is responsible for processing daily referrals received from digital marketing
sources such as online campaigns, web site requests, incoming calls
with eligibility and guide them through all service options to receive the best care based on
their needs.

Job Responsibilities:

  • Consistently maintain a caseload of home care referrals and manage the process of
    converting referrals into an active home care case
  • Conduct immediate follow up with online requests, inquires and live chatter
  • Serve as the liaison between the contracts, Family and clients to get them eligible for services
  • Manage and initiate the intake process to help setting up services for new and
    existing clients to receive Homecare
  • Schedule State and MLTC nursing assessments as needed to assess patients to
    determine home care virtually or in their homes
  • Verify patient’s insurance to determine eligibility through E-Pace system
  • Investigate type and level of insurance coverage to assess patient eligibility for home
    care services
  • Assist with Medicaid application to ensure the eligibility for home care services
  • Educate patient on True care offered services, screen patients to find out the best level
    of care; obtain all required paperwork
  • Gather patient documentation and obtain any information needed from the patient to
    get them cleared for services
  • Ensure referral forms are completed correctly for submission to contract, and
    assisting with securing any supporting documentation needed
  • Complete data entry in and all communication notes to ensure accuracy of reporting and
    outcomes of scheduled assessments and reassessments of patients and using Salesforce
  • Maintain timely communication with the Intake Manager, team members
  • Maintain effective relations with all agency contacts
  • Manage the referral intake process from initiation through admission statuses


Job Requirements:

  • High School diploma from an accredited school/ GED equivalent
  • Experience working with ePaces and Salesforce is a plus
  • Has a sense of urgency in getting the job done
  • Personable and professional
  • Knowledgeable of CDPAP/ MLTC programs
  • Experienced with Intake, or knowledge of the HHA Exchange a plus
  • Able to work in a team-building environment
  • Bilingual (Spanish)

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