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Manager, Field Technology

4 months ago

Cambridge, United States Biogen Full time
Job DescriptionJob DescriptionJob Description

About This Role
The Manager of Field Technology supports the US Commercial Field Teams to deliver a best-in-class user experience with Biogen’s customer relationship management (CRM) tool. They will collaborate with key stakeholders to deliver innovative technology for launch products, as well as lead continuous improvement projects for existing products. They are responsible for delivering cross-functional projects and complex investigational analysis. This role is also accountable for maintaining training content and measuring the satisfaction and utilization of field users with Veeva CRM. This role exists to ensure digital tools are strategically rolled out and used to their fullest extent.

What You Will Do
•    Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM.  
•    Lead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams
•    Ensure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities
•    Management and oversight of IT resources, particularly the field service desk (FSD) to ensure that issues are being addressed quickly and correctly.
•    Ability to create comprehensive reports while understanding and interpreting the underlying data, ensuring accurate and actionable insights for stakeholders and business operations.
•    Assist with troubleshooting of large technology issues by managing without authority 

Who You Are  
You enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on you to be their advocate and you can balance many different stakeholders. You can simplify technology for your stakeholders, but you can also dive into technical details.  You have an analytical mind and can help investigate and present details of CRM utilization to uncover potential areas of opportunity. 

Qualifications

Required Skills
•    3-5 years of working experience 
•    Biotech/Pharma or Commercial Operations experience 
•    1-3 years of experience with CRM systems and Excel 
•    Detail oriented with a strong track record of executing on successful projects 
•    Ability to conduct in-depth analysis, but also present high-level results in a simplified manner
•    Bachelor’s degree 

Preferred Skills 
•    Veeva and Salesforce
•    Project Management Skills 
•    MBA 



Additional Information

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.