Technical Support Specialist

4 weeks ago

Warminster, United States Eurofins USA In Vitro Diagnostics Solutions Full time
Job DescriptionJob DescriptionCompany Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Gold Standard Diagnostics Horsham, Inc., a Eurofins Technologies company, is a member of the Eurofins Group with major offices and production facilities in the United States, Europe, and Asia, is an international provider of rapid test kits for regulatory agencies, academic and industrial research.   The company’s strengths are its strong customer orientation, fast service and high-quality products. 

Gold Standard Diagnostics Horsham, Inc. is searching for a Technical Support Specialist in Warminster, PA.

Technical Support Specialist responsibilities include, but are not limited to, the following:

  • Provide technical support and assistance to customers and sales regarding all Gold Standard Diagnostics Horsham Food and Agriculture and European products:
  • Develop and maintain sufficient product knowledge to investigate complaints and respond to incoming technical inquiries regarding our products and services.
  • Evaluate customer analytical information and provide appropriate guidance for troubleshooting and continued product use.
  • Regularly communicate investigation status to customers and sales (as appropriate) in a timely manner.
  • Perform lab-based testing, as required, to confirm customer related issues and report to the appropriate teams for further investigation and resolution if necessary.
  • Accurately maintain a detailed log regarding all investigation and application development experiments.
  • Accurately track customer inquiries and complaints in the company complaint system, maintaining detailed notes about the investigation and resolution of all complaints.
  • Bring new or recurring issues to the attention of technical support management, operations and/or the management team.
  • Serve as primary resource for customer trainings and the point of contact for our OEM Instrument manufacturing partners:
  • Work with customers and OEM Instrument manufacturing partners to coordinate automated system installations, ensure customers have all required materials and provide onsite ELISA training in a timely manner after order receipt.
  • Maintain accurate records regarding location of our installed instrument base.
  • Coordinate with OEM Instrument manufacturing partners to ensure all complaints received from Gold Standard Diagnostics Horsham customers are documented appropriately in our complaint system.
  • Perform other related duties as assigned by the Technical Support Manager:
  • Assist with the development and delivery of customer educational events and technical support materials.
  • Work with OEM Instrument manufacturing partners to coordinate development and validation of new applications/methods on automated instruments as required.
  • Assist R&D in the development of key post-sale applications for company products.
  • Provide technical guidance and information to sales/marketing for collateral development.
  • Organize and maintain the Technical Support demonstration laboratory.
  • Maintain personal technical and industry knowledge by seeking out educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Diagnose and resolve technical issues related to culture media preparation, usage, and interpretation.
  • Collaborate with media quality assurance team to investigate and address product complaints and non-conformities.
  • Although the typical work schedule for this position will be Monday through Friday during normal business hours, additional hours and/or workday flexibility are expected as required to complete assignments and meet business needs.

TRAVEL: Expected travel associated with this position may be up to 30% at times and will vary with customer/business demands.

Qualifications

The ideal candidate would possess:

  • BS/BA degree or equivalent experience in a scientific discipline (biology/chemistry/microbiology preferred)
  • Minimum 2 years of relevant sales/technical support experience (e.g. laboratory products and/or services) is preferred.
  • Hands-on experience with immunoassay (ELISA, coated tubes, magnetic particles, lateral flow test strips etc.) and other biological/chemical assay techniques is a very strong plus.
  • Must be a self-starter with the proven ability to successfully prioritize and manage several projects concurrently.
  • Outstanding customer focus with strong interpersonal and communication skills, both verbal and written.
  • The ability to effectively and professionally interact and communicate with customers both internal and external.
  • Comfortable using various forms of communication for professional interaction (e-mail, phone, or in-person).
  • Strong understanding of microbiological techniques, culture media preparation, and laboratory practices.
  • Exceptional problem-solving and analytical skills. High attention to detail. Very organized.
  • Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint).
  • Previous experience with online help desk software and web-based support ticket systems is a plus.
  • Must be flexible with the ability to travel up to 30% of the time (primarily domestic) as required.


Additional Information

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • 40 hours per week

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

  • Technical Support Specialist Intern

    1 month ago

    Warminster, United States Eurofins Full time

    **Technical Support Specialist Intern** * Warminster, PA 18974, USA * Intern **Company Description** **Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 10462 Location: Warminster, PA, US, 18974 #job-location.job-location-inline { display: inline; } Date: May 29, 2024 Technical Support & Parts Specialist Scientific Products, an ATS Life Sciences Company is searching for a Technical Support & Parts Specialist to support the daily operations through...

  • Technical Support

    7 days ago

    Warminster, United States SP Industries Full time

    **Scientific Products,** an ATS Life Sciences Company is searching for a **Technical Support & Parts Specialist** to support the daily operations through technical support & parts sales to our customers and service personnel for equipment manufactured by SP Scientific. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be...

  • Technical Support Specialist

    1 day ago

    Warminster, United States Havis Full time

    Job Title: Technical Support SpecialistDepartment: Engineering Accountability: This position reports to the Engineering Manager Responsibilities Maintain a basic knowledge of all Havis products Works hands on with engineers and installers to demonstrate efficient ways of installation Write instructions for installation focusing on accuracy and ease of use...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 10462 Location: Warminster, PA, US, 18974 Date: May 29, 2024 Technical Support & Parts Specialist Scientific Products,an ATS Life Sciences Company is searching for aTechnical Support & Parts Specialistto support the daily operations through technical support & parts sales to our customers and service personnel...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 10462 Location: Warminster, PA, US, 18974 Date: May 29, 2024 Technical Support & Parts Specialist Scientific Products,an ATS Life Sciences Company is searching for aTechnical Support & Parts Specialistto support the daily operations through technical support & parts sales to our customers and service personnel...

  • Technical Support

    2 days ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 10462 Location: Warminster, PA, US, 18974 Date: Jun 27, 2024 Technical Support & Parts Specialist Scientific Products,an ATS Life Sciences Company is searching for aTechnical Support & Parts Specialistto support the daily operations through technical support & parts sales to our customers and service personnel...

  • Technical Support Specialist

    3 days ago

    Warminster, United States Havis Inc Full time

    Job DescriptionJob DescriptionJob Title: Technical Support SpecialistDepartment: Engineering Accountability: This position reports to the Engineering ManagerResponsibilitiesMaintain a basic knowledge of all Havis productsWorks hands on with engineers and installers to demonstrate efficient ways of installationWrite instructions for installation focusing on...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 10462 Location: Warminster, PA, US, 18974 Date: May 29, 2024 Technical Support & Parts Specialist Scientific Products,an ATS Life Sciences Company is searching for aTechnical Support & Parts Specialistto support the daily operations through technical support & parts sales to our customers and service personnel...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    Scientific Products, an ATS Life Sciences Company is searching for a Technical Support & Parts Specialist to support the daily operations  through technical support & parts sales to our customers and service personnel for equipment manufactured by SP Scientific.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be...

  • Technical Support

    1 month ago

    Warminster, United States ATS Automation Full time

    Scientific Products, an ATS Life Sciences Company is searching for a Technical Support & Parts Specialist to support the daily operations  through technical support & parts sales to our customers and service personnel for equipment manufactured by SP Scientific.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be...

  • Technical Support

    4 weeks ago

    Warminster, United States ATS Automation Full time

    Scientific Products, an ATS Life Sciences Company is searching for a Technical Support & Parts Specialist to support the daily operations through technical support & parts sales to our customers and service personnel for equipment manufactured by SP Scientific. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Promote...

  • Technical Support

    1 month ago

    Warminster, United States ATS Automation Full time

    Scientific Products, an ATS Life Sciences Company is searching for a Technical Support & Parts Specialist to support the daily operations through technical support & parts sales to our customers and service personnel for equipment manufactured by SP Scientific. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Promote...

  • Documentation Specialist

    2 months ago

    Warminster, United States LifeLens Technologies Inc. Full time

    Job DescriptionJob DescriptionSalary: $28.00 - $35.00 / hr depending on experienceLifeLens Technologies, Inc. is a medical device developer located in beautiful Bucks County, PA. We are pioneering innovative next-generation treatment devices for personal health monitoring. JOB SUMMARY:The Engineering Documentation Specialist is responsible for taking...

  • Engineering Documentation Specialist

    4 weeks ago

    Warminster, United States LifeLens Technologies Inc. Full time

    Job DescriptionJob DescriptionSalary: $28.00 - $35.00 / hr depending on experienceLifeLens Technologies, Inc. is a medical device developer located in beautiful Bucks County, PA. We are pioneering innovative next-generation treatment devices for personal health monitoring. JOB SUMMARY:The Engineering Documentation Specialist is responsible for taking...

  • Metalworking Specialist

    4 weeks ago

    Warminster, United States MSC Full time

    Built to Make You Better. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Validation & Documentation Specialist

    2 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 12489 Location: Warminster, PA, US, 18974 #job-location.job-location-inline { display: inline; } Date: Jun 18, 2024 Validation & Documentation Specialist ATS Scientific Products is seeking a full‐time Validation and Documentation Specialist in Warminster, PA to create and maintain various technical...

  • Validation & Documentation Specialist

    1 month ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 12489 Location: Warminster, PA, US, 18974 #job-location.job-location-inline { display: inline; } Date: May 20, 2024 Validation & Documentation Specialist ATS Scientific Products is seeking a full‐time Validation and Documentation Specialist in Warminster, PA to create and maintain various technical...

  • Validation & Documentation Specialist

    4 weeks ago

    Warminster, United States ATS Automation Full time

    ATS Company: SP Industries Requisition ID: 12489 Location: Warminster, PA, US, 18974 #job-location.job-location-inline { display: inline; } Date: May 20, 2024 Validation & Documentation Specialist ATS Scientific Products is seeking a full‐time Validation and Documentation Specialist in Warminster, PA to create and maintain various technical...

  • Validation and Documentation Specialist

    1 week ago

    Warminster, United States SP Industries Full time

    **ATS Scientific Products **is seeking a full‐time Validation and Documentation Specialist in Warminster, PA to create and maintain various technical documents (e.g., user manuals, equipment specifications, testing protocols, etc.) as well as execute factory testing protocols for pharmaceutical and biotechnology products and services. This role is based...