Hardware Support Engineer

7 days ago

Boston, United States Walmart Advanced Systems and Robotics Full time
Job DescriptionJob Description

At Walmart Advanced Systems & Robotics, we're building the infrastructure that will power the next generation of retail experiences. We're the team behind Alphabot®, a new technology that's changing the way America shops. Our automated pickup and delivery systems use a combination of robotics and software to efficiently handle large volumes of online orders, streamlining operations for managers and enhancing the customer experience. We're passionate about robotics, retail, and creating solutions that impact millions of customers daily.

We're hiring Hardware Support Engineers (HSEs) who possess a unique combination of flexibility, problem-solving, deep dive, and troubleshooting skills along with the ability to provide remote and on-site support. As part of this highly visible team, candidates will have the opportunity to work closely with Commissioning, Engineering, and Operations teams to contribute to the successful deployment and reliable operations of our automated pickup and delivery fulfillment systems.

Acting as subject matter expert and primary escalation point of contact on hardware issues for the sites, the HSE will work with Hardware Performance and Product Engineering teams to proactively identify and escalate, when necessary, issues impacting Operations and Facilities Management teams. HSE will travel to sites as needed in their region to assist local teams with training, troubleshooting difficult hardware issues, upgrades, retrofits, and collecting voice of customer feedback.

Ideal candidates will be hands-on with strong electromechanical aptitude, a passion for troubleshooting, great communication, a bias for action, and the ability to dive deep, and leverage data analytics and project management skills in a customer-facing environment.

What you'll work on:
  • Participates in front-line resolution of technical inquiries, site issues, and escalations; the topics of these issues, inquiries and escalations may include but are not limited to performance, troubleshooting of offline hardware, spares, and maintenance tools.
  • Collect, analyze, and report on hardware quality issues and trends to Hardware Performance and Hardware Engineering teams. Develop dashboards for trending data.
  • Recommend and implement changes to the maintenance plans, conduct periodic audits, and ensure Hardware Maintenance compliance at all sites.
  • Works with ASR product and support teams on the resolution of complex technical issues and escalations.
  • Act as a Trainer Maintenance Technicians onsite as needed in coordination with the LTD team.
  • Collect voice of customer feedback regarding continuous improvements for ASR processes and new site launches.
  • Provide on-site support to the System Operators and Maintenance techs with System Recoveries, Issues Resolution, and Training, as needed
Physical requirements:
  • Lift and move tools weighing on average 20 pounds, occasionally weighing up to 50 pounds
  • Engage in full manual dexterity in both hands and wrist
  • Regular bending, lifting, stretching, and reaching both below the waist and above the head while on-site.
  • Ability to climb ladders and gangways safely and without limitation
  • Ability to work in all environments (Ambient, Chilled, and Frozen) and confined spaces using approved PPE.
Customer Service:
  • Position may be require to be on-call at times, including holidays and weekends
  • Dedicated to supporting production by working in a safe, customer-focused manner.
  • Must be highly self-motivated and customer-centric.
  • Willing to travel domestically up to 30% of the time.
Required qualifications:
  • Bachelor's degree in Engineering (Mechanical Engineering, Industrial Engineering, Robotics Engineering, or similar).
  • Ability to work independently with limited supervision.
  • Understanding of Problem-Solving tools such as 8D, Cause and Effects, FMEA.
  • Excellent written and oral communication skills for technical and non-technical content.
  • Ability and willingness to travel up to 30% of the time to support sites.
  • Proficiency in SQL, Python, MATLAB, Power BI, or similar tools for data analysis, reporting, and visualization, focusing on hardware quality and performance preferred.
  • Experience using data-driven insights to recommend and implement process improvements.
We offer great benefits for a happier mind, body, and wallet:
  • Competitive pay and performance-based bonus awards
  • Competitive 401(k) matching program, stock purchase plans, and equity opportunities
  • Comprehensive health, vision, and insurance plans with options for dependent coverage
  • Unlimited PTO for salaried employees, covering vacation, holidays, and personal days
  • Up to 12 weeks of fully paid maternity/paternity leave
  • Special Walmart discounts for in-store and online purchases
  • Complimentary daily lunches, beverages, and snacks
  • Other benefits include short-term and long-term disability, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Walmart, Inc. is an Equal Opportunity Employer. By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity – unique styles, experiences, identities, abilities, ideas and opinions – while being inclusive of all people.

  • Hardware Engineer

    2 months ago

    Boston, United States Acoustic Technology, Inc. Full time

    Job DescriptionJob DescriptionJob descriptionHardware EngineerAcoustic Technology, Inc (ATI) offers the world’s most reliable and technically advanced wireless emergency notification systems and Mass Notification Systems. Our team of experienced professionals work to design, manufacture, test, deliver and modify our equipment to meet the needs of the...

  • Hardware Lead

    4 weeks ago

    Boston, United States Code Metal Full time

    Job DescriptionJob DescriptionDescription: We are seeking an experienced Hardware Lead to join our team. The ideal candidate will be instrumental in architecting, developing, deploying, and maintaining scalable and efficient hardware solutions. This is an incredible opportunity to join an experienced founding team who have collectively raised $1bn+ in...

  • Hardware Lead

    2 months ago

    Boston, United States Code Metal Full time

    Job DescriptionJob DescriptionDescription: We are seeking an experienced Hardware Lead to join our team. The ideal candidate will be instrumental in architecting, developing, deploying, and maintaining scalable and efficient hardware solutions. This is an incredible opportunity to join an experienced founding team who have collectively raised $1bn+ in...

  • Hardware Lead

    2 months ago

    Boston, United States Code Metal Full time

    Description: We are seeking an experienced Hardware Lead to join our team. The ideal candidate will be instrumental in architecting, developing, deploying, and maintaining scalable and efficient hardware solutions. This is an incredible opportunity to join an experienced founding team who have collectively raised $1bn+ in capital across several previously...

  • Senior Hardware Quality Engineer

    4 weeks ago

    Boston, United States WHOOP Full time

    At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Senior Hardware Quality Engineer, you will work closely with WHOOP Hardware Engineering, Manufacturing, Supply Chain & Operations, and internal Quality teams as you will be...

  • QA Engineer

    2 months ago

    Boston, United States Motion Recruitment Full time

    A growing firm located in the Greater Boston region is looking for a QA engineer. They are innovators in the security industry, leveraging technology for threat detection through an advanced scanning system. This role offers full-time employment with a hybrid work arrangement, involving occasional onsite work. You will construct security products with a...

  • Hardware Test Specialist

    1 week ago

    Boston, Massachusetts, United States Bevi Full time

    Bevi's Hardware Test Technician RoleBevi, a pioneering company in the beverage supply chain, is seeking a skilled Hardware Test Technician to join its dynamic engineering team. As a key member, you will play a crucial role in enhancing refreshment experiences through collaborative efforts with product, engineering, and R&D teams.Key...

  • Hardware Test Technician

    3 months ago

    Boston, United States Bevi Full time

    Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown...

  • Senior Software Engineer- ML Hardware Modeling

    4 weeks ago

    Boston, United States Lightmatter Full time

    Job DescriptionJob DescriptionLightmatter builds chips for artificial intelligence computing. Our architecture leverages unique properties of light to enable fast and efficient inference and training engines. If you're a collaborative engineer or scientist who has a passion for innovation, solving challenging technical problems and doing impactful work...

  • Senior Software Engineer- ML Hardware Modeling

    2 months ago

    Boston, United States Lightmatter Full time

    Job DescriptionJob DescriptionLightmatter builds chips for artificial intelligence computing. Our architecture leverages unique properties of light to enable fast and efficient inference and training engines. If you're a collaborative engineer or scientist who has a passion for innovation, solving challenging technical problems and doing impactful work...

  • Engineer, Tech Support

    6 days ago

    Boston, United States Man Group Full time

    The role is responsible for ensuring the smooth running and stability of various systems across the business spanning front and back offices. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. The TechSupport team is an initial point of contact for troubleshooting...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Technical Support Engineer

    1 week ago

    boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    2 weeks ago

    Boston, United States ACL Digital Full time

    Tittle: Technical Support EngineerJob Id : HUJP00009691Location : Boston, MA 02215 Duration: 03+ Months Contract with possible ext.Pay Rate : $40 on W2 / hr Work Schedule: 35 hours/week • Location: 100% onsite • Duration: 3 months - Is there potential for extension or conversion? This is to fill in for someone that is on Leave, we don't have a set...

  • Technical Support Engineer

    2 weeks ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    2 weeks ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Note:Work Schedule: 35 hours/weekLocation: 100% onsite Max pay rate of $40/hrThere is potential to get to 6-months but we have yet to receive confirmation for length. Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication...

  • Technical Support Engineer

    2 weeks ago

    Boston, United States ACL Digital Full time

    Technical Support Engineer 3 Months contract with possible Ext.Boston, MA 02134Top 3 technical or soft skills: Emphasis on mac skills, ACMT certified (mac repairs), Strong communication skills, High Ed experience probably a plus. This will be supporting our Engineering School largely, so some Linux skills could be helpful as well.Job Details:This position...

  • Technical Support Engineer

    1 week ago

    Boston, Massachusetts, United States Focus Technology Solutions Inc Full time

    Job OverviewAre you an experienced Field Services Engineer seeking to advance your career? At Focus Technology Solutions Inc, you will play a crucial role in a dynamic team that delivers IT consulting, network management, and both on-site and remote technical assistance to our clientele.Our Managed IT Services division provides a comprehensive suite of...

  • Product Manager, Hardware

    1 month ago

    Boston, Massachusetts, United States Bevi Full time

    Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with beverage machines that provide on-demand flavored and sparkling beverages. As the market leader in IoT-enabled beverage machines, we've raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining high...