Communications Specialist
2 weeks ago
Position has responsibility for design and implementation of communications, incentive and other programs in the employee benefits industry for group health, pension and other employee benefit plan clients.
A day in the life of the Communications Specialist
- Draft participant communications materials regarding new or existing benefits, changes to benefits, new benefit programs
- Develop incentive programs and contests designed to increase benefit plan knowledge, utilization and/or compliance
- Oversee communications mailings for plan operations and legal compliance
- Communication (via telephone, in person or via e-mail or mail) with employee benefit plan members regarding escalated complaints.
- Investigation of participant benefit claim appeals and preparation of responses
- Serve a key point of contact with outside vendors and service providers and address issues as needed
- Assist in revision of existing plan materials, including but not limited to summary plan descriptions, summary of material modifications, summary of benefits and coverage language/notices, open enrollment materials and other materials
- Conduct participant educational meetings and seminars
- Attendance at client governance meetings and preparation of meeting minutes
- Preparation of reports of communication activities
Skills and qualifications you will need:
- Proficiency in use of Microsoft Suite programs including Word, Excel, Power Point, and Outlook
- Experience in employee benefits, health insurance, human resources preferred
- Experience in preparation of communications programs preferred
- Excellent written and oral communication skills and attention to detail
- Ability to work collaboratively with other staff or independently, as necessary based on business objectives
- Analytical, problem-solving, and organizational skills
- Basic math (or arithmetic) skills
EOE employer. If interested in this Benefits Communications Clerk position, please apply. If this position is not a good fit for you feel free to share this link
All candidates who receive and accept an offer of employment are subject to pre-screening requirements. IND123
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