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Automotive Service Advisor
2 months ago
Compensation:
- Competitive pay/Weekly pay
- Health, dental, vision, and life insurance available, plus ancillaries
- Paid vacation and paid holidays
- Short-term disability
- 401K plus Match
- Our on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health.
- Employee discounts on parts, services, and vehicle purchases
- Paid training
- In this position there are 4 ways you can be paid
Pay plan is as followed:
- Hourly pay
- Bonus for reaching the Customer Satisfaction Index benchmark.
- Bonus for closing tickets that you’ve generated.
- Bonus for reaching Team goals as defined by management
What We Need from You- Job Duties and Requirements:
- Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment.
- Generate repair orders for customers.
- Dispatch the job to the proper technician.
- Develop estimates by costing materials, supplies, and labor.
- Presenting the estimate of repairs needed to customers and being knowledgeable in a way that customers will understand.
- Calculate customer’s payment.
- Answer incoming calls from customers to address concerns and set appointments for future service needs.
- Make outgoing calls to customers to update them on the status of their vehicle in service.
- Any additional training or responsibilities as deemed necessary by Service Manager
Essential Job Functions:
- Must have a valid driver’s license.
- High school education or equivalent
- Excellent oral communication skills
- Knowledge of computers
- Continuing education/training that has been outlined by Service Manager
- Experience working in cashier/credit card systems preferred but not required.
- Must be able to stand for long periods.
- Flexibility with schedule to work weekends (if needed)
- Strong problem-solving and conflict-resolution skills
- Must be able to manage relationships across all channels and levels.
