Entry Level Customer Service Assistant
1 month ago
Key Responsibilities
Responsibilities:
- Handle customer inquiries and complaints via phone, email, or chat in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Assist customers in resolving issues or concerns, escalating complex problems to higher-level staff as needed.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the system.
- Follow up with customers to ensure their issues are resolved and their needs are met.
- Collaborate with team members and other departments to provide comprehensive support.
- Continuously improve knowledge of products, services, and company procedures to enhance customer service quality.
Skills, Knowledge and Expertise
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Previous experience in a customer service role preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and professionally.
- Proficient in using computers and customer service software.
- Positive attitude, patience, and a willingness to learn.
Benefits
Benefits:
- Competitive monthly salary with potential for performance-based increases.
- Opportunities for career advancement and professional growth.
- Comprehensive training and development programs.
- Supportive and collaborative work environment.
- Health insurance and other benefits package available.
- Paid time off and flexible scheduling options.
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