Entry Level Customer Service Assistant

1 month ago


Chicago, United States Brand Avenue Full time
Job DescriptionJob DescriptionDescriptionAbout the Role: An Entry Level Customer Service Assistant is responsible for providing excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves interacting with customers via phone, email, or chat to handle various service requests and support their needs effectively. 
Key Responsibilities
Responsibilities:

  • Handle customer inquiries and complaints via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Assist customers in resolving issues or concerns, escalating complex problems to higher-level staff as needed.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain detailed records of customer interactions and transactions in the system.
  • Follow up with customers to ensure their issues are resolved and their needs are met.
  • Collaborate with team members and other departments to provide comprehensive support.
  • Continuously improve knowledge of products, services, and company procedures to enhance customer service quality.

Skills, Knowledge and Expertise
Qualifications:

  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Previous experience in a customer service role preferred but not required.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations calmly and professionally.
  • Proficient in using computers and customer service software.
  • Positive attitude, patience, and a willingness to learn.

Benefits
Benefits:

  • Competitive monthly salary with potential for performance-based increases.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training and development programs.
  • Supportive and collaborative work environment.
  • Health insurance and other benefits package available.
  • Paid time off and flexible scheduling options.


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