Treatment Coordinator

Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in River North Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Position: Treatment Coordinator (TC)

ORG Type: Admin

Reports to: Practice Manager

FLSA Status: Non-Exempt

Date: May 1, 2023

Core Competencies

• Proficient negotiating skills
• Effective Interpersonal communication and customer service skills
• Demonstrated financial and business acumen

Roles and Responsibilities

The Treatment Coordinator’s (TC) primary responsibility is to clearly explain the treatment options and related financial responsibility to the patient. The TC acts as a liaison between the doctor and the patient and is tasked with gathering information in the new patient experience, in addition to coordinating a treatment plan and effectively presenting it to the patient.

Duties include, but are not limited to:

• Maintain optimization of doctor’s schedule
• Knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients to maximize adoption rate
• Present and complete treatment plans and ensure appropriate documentation and system records completion
• Calculate and collect copays accordingly; responsible for some internal accounting duties that support the practice’s goals for profitability.
• Call insurance to verify patient benefits ensuring completing of all benefit requirements and collection accuracy
• Maintain 95% appointment confirmation
• Attend to incoming calls and maintain callback
• Provide a calming environment to care for patients concerns about treatment and affordability
• Other duties as assigned

Required Qualifications and Skills

• HS Diploma or Equivalent
• 2 years’ experience in dentistry field
• Clinical background/insurance experience a plus
• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Superb interpersonal skills and friendly customer service skills
• Self-directed and motivated individual with proficient Influencing/negotiation skills
• Proficient in basic computer applications with the ability to learn new software
• Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits
• Familiarity with ADA codes
• Ability to function within a team

Physical Demands

Ability to continuously sit, stand or walk for extended periods

Ability to wear a facemask for long durations

Work Environment

Work will be completed at a dental practice