Billing Coordinator

Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North area of Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Position: Billing Coordinator

Reports to: Billing Manager

FLSA Status: Non-Exempt

Date: July 2023

Core Competencies

To perform the job successfully, the following competencies must be developed and demonstrated:

• Strong financial, mathematical and analytical acumen
• Strong attention to detail
• High integrity and ethical standards

Roles and Responsibilities

• Primary responsibility for cash flow
• Balance deposits daily. Ensure timely deposit of funds into bank account
• Process insurance payments and ensure timely collection from patients and insurers
• Attention to detail in posting payments properly
• Ensure electronic insurance deposits are posted to patient accounts (and balance) as the funds are in the bank account
• Prepare and present financial arrangements and insurance options that meet both patients’ and practice’s needs for proposed treatment plans
• Maintain knowledge of dental insurance and use independent judgment regarding coverage and insurance claims. Resolve billing disputes with little supervision
• Daily attention to resolving insurance claim issues such as requests for additional information and denials
• Manage outstanding insurance claims
• Know and practice the appropriate verbal skills to use with patients when explaining polices, such as cancellation policy, collection practices, insurance coverage, etc.
• Process Billing Statements according to established office policy
• Follow established office policy with regards to collection calls, letters and bad debt protocol
• May be required to train team members
• Other duties and tasks, as assigned.

Required Qualifications and Skills

• Bachelor of Science in Accounting or Business. Comparable experience may be considered to substitute for all or part of the required education at management’s sole discretion.
• Dental office administrative experience preferred.
• Excellent computer skills
• Extreme attention to exceptional patient care
• Must always represent the practice in a professional, pleasant, and cooperative manner
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments
• Must be able to work both independently and cooperatively in team settings
• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies
• Always maintain the highest level of confidentiality to HIPAA standards
• Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting
• Must be willing to adapt to changes in job duties
• Good reading comprehension and skills in synthesizing data