![Downtown Subaru of Oakland, CA](https://media.trabajo.org/img/noimg.jpg)
General Sales Manager-Downtown Subaru
3 weeks ago
- Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
- Lead all showroom activities and maintain an experienced level of product knowledge
- Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
- Hire, motivate, and monitor the performance of New and Used team, Internet Sales, Finance Managers and Service Drive Sales
- Conduct daily and weekly sales training meetings for Sales and Product Specialists
- Mentor new and experienced sales reps on standard methodologies for improving performance
- Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
- Establish delivery procedures and monitor performance and execution
- Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
- Achieve forecasted goals and objectives for dealership and OEM sales, gross, and key expenses on a monthly and annual basis
- Minimum two years of GSM experience with responsibility for the entire variable operation of a successful dealership
- Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
- Strong background in building showroom and internet traffic, SEO and SEM, direct mail and other traditional media
- Extensive background in leading a BDC department
- Some experience in Used Vehicle purchasing, merchandising and marketing
- Expertise in supervising the everyday efforts of desk managers and improving F/I income through mentorship and training
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