Customer Support

4 weeks ago

Peoria, United States Carter Paper & Packaging, Inc. Full time
Job DescriptionJob Description

Looking for a long-term career?

Carter Paper and Packaging, Inc. is seeking a Customer Support & Inside Sales Associate to join our team

Carter Paper & Packaging is a family-owned business providing industrial packaging and business supplies. We have proudly served the Midwest for the past 70 years.


A career as a Customer Support & Inside Sales Associate at Carter Paper and Packaging, Inc. is a great opportunity for those interested in a long-term career in customer service and sales. Here's why:


  • Stability: Carter Paper and Packaging, Inc. is an established company in the paper and packaging industry. Working for a well-established company can provide stability and job security, essential for a long-term career.
  • Career Growth: Starting as a Customer Support & Inside Sales Associate can serve as a steppingstone for career advancement within the company. With dedication and performance, you will have opportunities to move up the ladder into roles with more responsibility and higher pay.
  • Variety of Skills: This role involves a variety of tasks, including customer support and sales. Developing a diverse skill set can be beneficial for long-term career prospects, as it opens up opportunities in various sectors and roles.
  • Industry Experience: The paper and packaging industry is vast and continuously evolving. Working in this industry can provide valuable experience and insights.
  • Customer Interaction: Building strong relationships with customers is a crucial aspect of this role. Developing excellent customer service skills can open doors to various career paths, as customer service is a valuable skill in almost any industry.
  • Team Environment: Joining Carter Paper and Packaging, Inc. will provide a supportive environment for learning and growth. Collaborating with colleagues will allow you to develop teamwork and communication skills essential for long-term career success.
  • Training and Development: Many companies invest in the training and development of their employees. Carter Paper and Packaging, Inc. may offer opportunities for ongoing training to enhance your skills and knowledge, further supporting your long-term career goals.
Pay Range $18.00-$20.00/hr.

Responsibilities

Supplier Communication and Order Management:

  • Develop proficiency in following up with suppliers and checking order statuses.
  • Communicate effectively with suppliers to ensure timely delivery of goods.


Customer Relationship Management:

  • Contact and nurture relationships with current and potential customers.
  • Manage customer inquiries and concerns via phone calls and emails.
  • Assist walk-in customers with placing orders and pickups, providing excellent customer service.


Account Receivable Processing:

  • Process account receivable checks efficiently and accurately.


Website Management and Marketing Support:

  • Collaborate with the IT team to maintain and update the company website shopping cart.
  • Incorporate customer feedback and insights into website improvements.
  • Contribute to the development and execution of marketing strategies, including social media and advertising initiatives.


Utilization of Software Tools:

  • Proficiently use Microsoft Excel and Word for data analysis and documentation.
  • Assist in managing the enterprise resource planning software (ERP) for sales quotes and order tracking.
  • Utilize computerized ERP software programs for various tasks.
  • Paid on-the-job training provided.


Sales Support and Product Research:

  • Assist the sales team by researching products based on customer needs.
  • Prepare quotes for the sales team using ERP software.
  • Source price quotations from suppliers to support sales efforts.


Content Improvement and Sample Requests:

  • Enhance product descriptions to improve customer understanding and engagement.
  • Assist in ordering and tracking sample requests for potential customers.

Additional Responsibilities:

Undertake any other duties as assigned by management to support business operations.

This role requires a blend of customer service skills, marketing understanding, and proficiency in utilizing various software tools. The individual should be proactive, detail-oriented, and capable of multitasking in a fast-paced environment. Effective communication and collaboration with both internal teams and external partners are essential for success in this role.Required Skills

Communication Skills:

  • Ability to communicate effectively both verbally and in writing. Strong grammar, spelling, and proofreading skills are essential for clear and professional correspondence with staff, vendors, and customers.


Organizational and Follow-up Skills:

  • Proficient in organizing tasks, prioritizing responsibilities, and following up on outstanding issues.
  • Ability to maintain a structured approach to work while managing multiple tasks simultaneously.


Attention to Detail and Mathematical Proficiency:

  • Skilled in sorting, checking, counting, and verifying numbers with attention to detail.
  • Possess problem-solving skills to ensure accuracy in all tasks.


Experience with Spreadsheets:

  • Proficiency in using spreadsheets for data analysis and reporting.


Product Research and Cost Analysis:

  • Capable of researching product availability and sourcing the best costs from suppliers.
  • Ability to analyze data to make informed decisions on purchasing and pricing strategies.


Team Player with Independence:

  • Able to collaborate effectively as a team player while also capable of working independently.


Multi-tasking and Prioritization:

  • Ability to manage multiple tasks, prioritize responsibilities, and work efficiently in a fast-paced environment.
  • Capable of maintaining confidentiality and handling sensitive information with discretion and integrity.


This role requires a candidate who possesses a strong blend of communication skills, organizational abilities, attention to detail, and proficiency in utilizing software tools for data management and analysis. The ideal candidate should be proactive, adaptable, and capable of thriving in a dynamic work environment.

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