Host/Hostess - Ka Makana Ali'i

2 months ago

Kapolei, United States Aloha Hospitality Professionals Full time
Job DescriptionJob Description

Host Position - Kapolei, Ka Makana Ali'i

Compensation: $14/hour + tips

We are in search of enthusiastic individuals to join our team as Hosts. If you thrive in a vibrant environment and are committed to providing exceptional service, we invite you to apply.

Position Overview: As a Host, you will be responsible for creating a warm and inviting atmosphere for our guests. Your role is crucial in ensuring a seamless dining experience by managing the flow of guests, maintaining communication with the team, and upholding the restaurant's standards.

Key Responsibilities:

  • Welcome guests with a friendly demeanor, adhering to the '10/5' rule.
  • Greet guests upon arrival and departure with genuine smiles and eye contact.
  • Manage seating arrangements and maintain a balanced seating rotation among servers.
  • Monitor dining activity to optimize seating and dining flow.
  • Escort guests to their tables, present menus, and introduce their server.
  • Address guest inquiries and requests promptly and efficiently.
  • Utilize visual and non-verbal cues to seat guests appropriately.
  • Assist with special requests or guest needs as they arise.
  • Answer phone calls promptly and follow the standard phone script.
  • Stay informed about restaurant details, including hours of operation and menu items.
  • Support dining room staff when needed.
  • Maintain professionalism and composure under pressure.

Qualifications:

  • Strong commitment to learning and advancing in a restaurant environment.
  • Excellent communication skills, a positive attitude, and professionalism.
  • Adherence to the company dress code and grooming standards.
  • Willingness to accept constructive feedback.
  • High school education preferred, or equivalent combination of education and experience.
  • Previous hosting or restaurant/bar experience preferred.
  • Must have TB Clearance.

Maintenance and Safety:

  • Comply with all safety policies and procedures.
  • Maintain cleanliness and sanitation standards as per company policy and health regulations.
  • Keep sales and storage areas clean and organized.
  • Adhere to all company programs.

General Expectations:

  • Punctuality and adherence to uniform standards.
  • Follow management directions.
  • Maintain a positive attitude and demeanor.
  • Grooming, hygiene, and posture standards must be met.
  • Participate in meetings and training sessions.
  • Approach new assignments with enthusiasm.
  • Meet deadlines and work with a sense of urgency.
  • Other duties as assigned.

Physical Requirements:

  • Minimal desk work (less than 10% of the time).
  • Extensive walking (over 60% of the time).
  • Critical use of vision, hearing, speech, and literacy.
  • Occasional lifting, pushing, pulling, or carrying up to 50 lbs. (less than 5% of the time).
  • Frequent bending, kneeling, and standing (more than 10% of the time).
  • Limited use of chemical agents or protective clothing (less than 5% of the time).

Join us and contribute to a dynamic and customer-focused team. Apply today to be a part of our exciting environment in Kapolei at Ka Makana Ali'i

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