Receptionist-Carencro Clinic
3 weeks ago
The Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.
Essential Duties & Responsibilities:
- Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.
- Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.
- Instructs all emergency callers to dial 911; notifies patient’s nurse.
- Receives and distributes all voice mail and other messages timely.
- Routes calls appropriately in accordance with guidelines.
- Takes complete and accurate messages.
- Maintains call schedule and notifies Manager.
- Assists with patient appointment reminder calls as needed.
- Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.
- Creates new patient accounts and charts as needed.
- Updates patient demographic and insurance information in accounts.
- Follows confidentiality and security rules when providing patient information.
- Distributes mail to specified recipients.
- Reports telephone system or telephone line problems immediately to appropriate vendor.
- Adheres to OSHA guidelines and participate in safety program.
- Performs any other services deemed reasonable by physician or Manager
Education: High School Diploma/GED required
Experience: 1 year experience in Receptionist or Medical Office required, EMR experience preferred.
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