Property Manager

Job DescriptionJob Description:

Salary: $66,560 to $70k Annual Salary Exempt Property Manager ABOUT US Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services. Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on What are you passionate about? At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility. Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. Could our mission be your mission? Learn more about us @ hopesolutions.org TEAM SNAPSHOT We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. We'd like to learn more about you—apply for the role What's our team like? Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... Deanne—Chief Executive Officer—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games. Alex—Chief Operating Officer— lives in Walnut Creek with his wife, son, and dog. Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants). He loves spending time at home with his family, making food, listening to jazz, and relaxing. Christina—Chief Financial Officer—lives in Pleasant Hill with her husband, three teenagers, and their dog. Christina has an MPA, a Graduate Certificate in Non-Profit Management, is a Certified Non-Profit Accountant, and has a Bachelor of Science degree in Accounting. She has over 20 years of finance and accounting experience, working the last several years in the non-profit sector. In her spare time, she enjoys traveling with her family and volunteers at her children's schools. Bill—Director of Properties and Support Services—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation. Tanya—Director of Rapid Re-Housing and Navigation—lives in East Contra Costa County. She is married with one daughter and two sons. Tanya has a Master's in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games. Beth—Director of Clinical and Support Services—lives with her sister and son in Central Contra Costa County. Beth is a licensed psychologist who has worked with children and families for over 30 years. She is incredibly passionate about working with young children, ages birth to 5 years old, and their families. She enjoys singing, cooking, gardening, and traveling with her family. Jasmine—Consulting Director of Strategic Initiatives—lives in Contra Costa County and is married with three children and three dogs. Jasmine has an MS in Organizational Leadership and Innovation. She is the co-convener of the Multi-faith ACTION Coalition. She serves on the boards of the Emergency Food and Shelter National Board Program as well as the Tourette Association of America. Debbie—Director of External Relations and Development—lifelong Bay Area native, Debbie grew up in Oakland and now lives in Central Costa Contra County with her husband, two teenagers, and their rescue mutt. Debbie leads the external relations and development team for Hope Solutions, which encompasses volunteer and in-kind donation coordination, events, marketing, and donor engagement. She joined Hope Solutions with over 20 years of marketing and communications experience, including time at Gap Inc., Accenture Consulting, and Ketchum Public Relations. Kristina—Director of Human Resources—lives in Cordelia with her spouse, child, and French Bulldogs. She has over 20 years of experience in leadership, operations, and people management. Kristina has a Bachelor's in Business Administration with a concentration in Human Resources and is SHRM-SCP certified. She enjoys spending time with family, yoga, indoor cycling, and hiking, and loves to laugh. She believes if you look for the good in all things, you will find it. WHO WE ARE LOOKING FOR: Guided by the Properties & Services Manager, the Property Manager assumes a pivotal role in the El Portal Place permanent supportive housing program, orchestrating housing unit occupancy and maintenance. This position also plays a key role in providing essential backup support for various multi-site program units. The scope of responsibilities encompasses a wide spectrum, including overseeing tenant rental agreements and deposit/rent payments, supervising maintenance and repair workflows, engaging with county departments responsible for ensuring the El Portal Place building is in good repair, ensuring accurate tenant records, and conducting thorough unit inspections. Distinguished by its dynamic balance between office-based tasks and hands-on work, this role serves as a linchpin for tenant satisfaction and operational excellence. Within the office environment, meticulous attention is given to managing tenant agreements and maintaining impeccable records, setting the foundation for streamlined property management. Beyond the office, the Property Manager may meet residents in their units, delivering high-quality on-site property management services wherever needed. Supervisory Responsibility: None WHAT WILL YOU DO: Resident Support: Maintain familiarity with all assigned residents. Collaborate closely with all supportive staff to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency. Encourage all residents to take advantage of the services and programs available to them. Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs. Property Management: Ensure unit vacancies are filled within 45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after quarterly unit inspections. Ensure timely and high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard. Assist with resident intake/certification/verification paperwork. Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants. Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc. Ensure smooth move-in for new residents, including providing furnishings, keys and/or lock codes, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable. Manage resident complaints and issues. Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff. Maintain good working relationships with landlords/owners who lease to Hope Solutions. Cultural Responsiveness: Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively. Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging. Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals. Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment. Organizational/Administrative Responsibilities: Professionally represent Hope Solutions in all circumstances. Comply with policies, procedures, standards of practice, and outcome requirements for the program. Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on clients’ behalf, and assuring consumer safety. Comply with all local, state, and federal regulations as well as with Hope Solutions policies and procedures. Maintain knowledge of and compliance with Fair Housing regulations. Assist with the creation/distribution of client satisfaction/feedback surveys. Assist with data entry and completion of financial reports, tenant statements, billings, and correspondence. Update the Properties & Services Manager, Director of Properties & Support Services, and the Finance department on financial matters regarding monies received and spent for maintenance, repair/rehabilitation, insurance claims, and reports. Attend all required meetings, including but not limited to: Hope Solutions staff meetings, Team meetings, consumer case conferences, and linkage meetings with other agencies. Attend program development meetings as required. Interface and integrate efficiently with Hope Solutions management, service providers, and residents. Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner. On-call, after-hours, and backup work will be required. Other duties as assigned. Position Qualifications: Knowledge of and belief in “Housing First” philosophy and strategies. Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals with mental disabilities. Experience with and/or interest in handling light maintenance skills is strongly preferred. AA or AS degree in Business or field applicable to property management and/or a minimum of 3 years' experience in property management. Knowledge of or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties. Bi-lingual in English/Spanish is a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft and database applications. Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work. Must pass LiveScan screening and TB test. Salary contingent upon skill and experience. Physical Qualifications: The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs. May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. Compensation & Benefits:Flexible, dynamic work environment100% premium paid for employee Kaiser health and dental care.Matched 403b retirement savings.10 paid holidays, plus 2 floating holidays.Ability to accrue 2-4 weeks' vacation depending on tenure.Life insurance and Employee Assistance Program. We are an equal-opportunity employer. If you're a good fit, we want to meet you * Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

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