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Patient Service Rep
3 months ago
New Mexico Primary Care Group - Patient Service Representative
A patient service representative at New Mexico Primary Care Group serves as the first point of contact for patients when they arrive at our clinic. They greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties.
Expectations include:
· Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
· Entering data for patients into an electronic medical record (EMR)
· Answering patient questions about billing and payments and collect payments
· Screening incoming calls to provide the proper routing to other departments when necessary
· Verifying insurance eligibility
· Accept lab drop offs from patients
Qualifications and Experience
- Have good problem solving and customer service skills
- Must be able to work with a positive attitude in a busy clinic office setting
- Comfortable working in a healthcare environment
· Ability to learn and follow HIPAA requirements and respect patient privacy rights
- Excellent written and verbal communication skills
· Availability to work some evenings and weekends
· Previous experience in front office or similar role preferred
· Strong organizational and multitasking skills
· Excellent communication and interpersonal skills
· Proficient in using computer software and office equipment
Job Type: Full-time
Salary: Based on experience
Expected hours: 40 hours per week
Location: Clinic, in person
Benefits:
- Health insurance
- Health savings account
- 401(k) and matching
- Paid vacation and sick leave
Schedule:
- Monday through Friday and some weekends
Must be able to lift 15 - 20 pounds
Must demonstrate consistent reliable attendance
