NCDIT - Technical Specialist- Junior

4 weeks ago


Carolina, United States vTech Solution Full time
Job DescriptionJob DescriptionShort Description: Typical Experience: 12-36 months

Complete Description:

**The candidate will need to be onsite as needed, but at least once a month.

. ServiceNow Developer position is housed in the NCDIT. This role provides support for the state's use of its ITSM system (ServiceNow) and NCDIT's use of best practices supporting users' needs while working with a team of ServiceNow professionals. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: Perform any necessary enhancements, upgrades, or maintenance on the platform Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items Be able to gather business requirements, analyze, and translate into technical documentation and development Monitor application performance and analyze code Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions Proactively researching and suggesting enhancements to existing engagements Develop and implement fixes for bugs and issues found in ServiceNow production Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data Preferred Qualifications: Experience working in the governmental sector (*****, state, or federal) Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations Ability to obtain a security clearance with FedRAMP administration standards Knowledge, Skills, Abilities and Competencies: Decision Quality Problem Solving Drive for Results Organizational Agility


SkillRequired / DesiredAmount of ExperienceExperience with ServiceNow development and/or administrationRequired5 YearsExperience with ServiceNow Flow Designer or ServiceNow Workflow EditorRequired5 YearsProficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologiesRequired4 YearsExperience with IT Service Management (ITSM) or Customer Service Management (CSM)Required5 YearsExperience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIsRequired3 YearsAbility to estimate software development effortsHighly desired3 YearsJob Title: NCDIT - Technical Specialist- Junior

Address: 3700 Wake Forest Rd, Raleigh NC 27609

StartDate: 05/13/2024

EndDate: 05/13/2025Due date : 04/24/2024

MaxNumberofSubmitals: 2

CAI Contract Manager: Anne Elliott

Account Manager:

Agency Interview Type: Either Phone or In PersonQuestionDescriptionQuestion 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question 2Please list candidate's email address.Question 3Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question 4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question 5Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?Question 6Candidates submitted above the **** of ***.00 will not be considered. Do you accept this requirement?Question 7Payment for all approved hours will be paid at the straight hourly **** regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question 8Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?

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