Service Provisioning Specialist III

4 weeks ago

Fayetteville North Carolina, United States Brightspeed Full time
Job Description

As the Service Provisioning Specialist III, you will be working in a fast-paced environment handling calls and chats primarily from internal customers and technicians. In this exciting role you will be responsible for provisioning and assigning high-speed internet and digital switch services. In addition, you will be providing accurate facility information, completing service orders, and troubleshooting with technicians by accessing various support systems and devices. 

As Service Provisioning Specialist III, your duties will include: 

Assigning and changing outside plant and central office facilities for residential and small business consumers, single and multiline, MDU, CLEC, DATA, POTS, and VoIP products

Processing service orders utilizing and maintaining assignment and record keeping systems within Brightspeed

Utilizing technical systems including but not limited to: MARTENS, Ensemble, eShop, MEAT, Salesforce, OMNIchat, NOCVue, Omnivue, Optius and Odin, AutoMate, Activate, and various Digital Switches (DSM10/100, GTD5, Alcatel 5ESS, etc.) as well as several types of internet devices such as Calix, Adtran, Alcatel, Entriview, Panorama, and several Tellabs devices

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