CRM Administrator
3 weeks ago
Duties & Responsibilities
- Serve as the subject matter expert for CRM and Microsoft Dynamics
- Own all day-to-day CRM administrative activities, including platform access, data integrity, field/object creation, and workflow/trigger creation
- Implement and enforce standardized best practices for organizational CRM users
- Develop CRM training materials and lead training sessions for sales reps as necessary
- Develop methods for ingesting relevant data from our data warehouse into CRM
- Automate business process flows in ticketing and partnership CRM modules
- Build reports to track partnership asset fulfillment
- Automate processes for sales leads and campaign generation within CRM
- Analyze ticket sales campaigns and sales rep activity to optimize sales processes
- Serve as the point person for CRM account merging and de-duplication
- Create dashboards for reporting on relevant ticketing/partnership CRM KPIs
- Perform additional ad-hoc tasks as necessary
Minimum Qualifications for the Position:
- Bachelor’s Degree in a relevant field
- High proficiency with Microsoft Excel
- Experience with KORE and/or Microsoft Dynamics (or similar CRM) preferred
- Experience with SQL is a plus
- Experience with data visualization tools (Tableau, Power BI, etc.) is a plus
- Experience with Tickets.com/ProVenue is a plus
Critical Competencies
- Growth mindset, process driven leadership and ability to articulate technical solutions to business executives
- Strong work ethic and high intellectual curiosity
- Team player who thrives in a collaborative environment
- Great communication skills and ability to manage multiple projects at a given time
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