Cafe Supervisor at All Sport
4 weeks ago
Purpose of Position: To grow the All Sport Fuel Caf and Outdoor Cafe with the integration of new food items and by providing guidance for our current and future caf staff.
Overview
- Supervisor duties include staffing of the indoor and outdoor cafs.
- Maintaining quality control of our takeout food and proper rotation of food.
- Inventory control and proper pricing.
- Filling in on counter shifts as needed.
- Oversee cooks to maintain inventory of food available for sale.
- Attend manager meetings to report sales and budget of the caf.
- Ensure customer service is at its highest level.
- Caf is a health club caf so the focus is on healthy foods using local vendors and working towards sustainability.
- Must have some hospitality or food service experience.
Selling Responsibilities
- Ensure that we reach the monthly revenue goal. These goals are determined by meeting with management and identifying opportunities for growth.
- Create awareness of all current options for members and staff.
- Create new food options for the caf featuring local healthy items.
- Administrative & Staff Leadership
- Review checklists, closeouts and MOD reports to provide constructive feedback.
- Post a Bi-Weekly schedule for all shifts for the inside and outside clubs.
- Coordinate all marketing materials for the cafe.
- Code bills for payment.
- Take Inventory of caf items before each order and a monthly inventory.
- Make sure all health code policies are enforced and followed.
- Ensure all food items are paid for by customers and that items are not being given away for free.
- Attend to all details and responsibilities of the position in a timely, efficient and professional manner.
- Uphold protocol and procedures in a tactful and positive manner with all members and employees.
- Maintain a high degree of professionalism, consistency, and reliability in regard to attitude, appearance, and performance.
- Demonstrate strong managerial habits and behaviors.
- Maintain an excellent attendance record.
- Work Ethic - display a sense of readiness, resourcefulness, and honesty.
- Punctuality - arrive 5-10 minutes before the assigned shift starting time.
- Knows and acts on behalf of All Sports mission/vision.
- Interact in a professional manner with other club and staff members.
- Cope well with stress and maintain personal productivity while under pressure.
- Maintain a high level of self-motivation.
Communication
- Communicate problems/concerns to Management and contribute to their solution.
- Requires the ability to communicate with a wide variety of people and the ability to teach and motivate them.
- Is polite, courteous, and has an apparent willingness to provide service.
- Communicates pertinent information to all managers, staff and clients in a timely and professional manner.
- Maximize the quality of the members experience by communicating and promoting club information with enthusiasm.
- Promotes programs externally through public relations and reputation management programs.
- Informs management of any equipment needing repair or any hazardous conditions in cafes.
- Handle clients complaints in a professional manner according to procedure.
- Has a cooperative and polite attitude with all co-workers, members and potential members.
- Keep staff informed of recommendations based on member request, staff suggestions, industry trends, usage and daily stat.
Knowledge
- Requires a background and knowledge of the club including staying up to date with new club programs.
- Requires ability to manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction.
- Maintain CPR and First Aid Certifications.
- Continued development of leadership skills.
- Continued development of marketing and sales skills related to promoting club programs and services.
- Continued development of fitness related topics.
Initiative
- Provide leadership and motivation to all staff.
- Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with management.
- Create interest with all members in helping them optimize their membership & overall club experience.
- Contributes new information to each department that can enhance performance & effectiveness.
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