Sales/Customer Service
2 weeks ago
- Answer phone by third ring. If busy, ask them to hold or take a message to return the call later
- Take and record orders through a computer system in person or over the phone/e-mail
- Update customer information in databases, gather email and license plate information
- Call/text/email customer to let them know tires arrived after ordered
- Regularly monitors open work orders to maintain system information is accurate
- Call/text/email customers when work is complete to pick up vehicle
- Operate cash registers and close daily revenues
- Provide information and other services such as alignment packages
- Deal with complaints in a patient and helpful manner
- Enter inventory into Shop-Ware
- Follow procedures to count drawer down for EOD each evening and monitor petty cash
Requirements
- Proven experience in sales or other customer service roles
- Experience in handling cash register
- Tech savvy with working knowledge of applications/software
- Able to balance a customer-oriented and a results-driven approach
- Patient and comfortable dealing with complaints
- Professionalism and outgoing personality
- Excellent communication and interpersonal skills
- Outstanding organizational and multi-tasking abilities
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Found in: Careerbuilder One Red US C2 - 3 weeks ago
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Found in: Talent US C2 - 3 weeks ago
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