Sales/Customer Service

2 weeks ago


Youngsville, United States Ronnie White's Towing & Tire Full time
Job DescriptionJob DescriptionResponsibilities


  • Answer phone by third ring. If busy, ask them to hold or take a message to return the call later
  • Take and record orders through a computer system in person or over the phone/e-mail
  • Update customer information in databases, gather email and license plate information
  • Call/text/email customer to let them know tires arrived after ordered
  • Regularly monitors open work orders to maintain system information is accurate
  • Call/text/email customers when work is complete to pick up vehicle
  • Operate cash registers and close daily revenues
  • Provide information and other services such as alignment packages
  • Deal with complaints in a patient and helpful manner
  • Enter inventory into Shop-Ware
  • Follow procedures to count drawer down for EOD each evening and monitor petty cash

Requirements


  • Proven experience in sales or other customer service roles
  • Experience in handling cash register
  • Tech savvy with working knowledge of applications/software
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent communication and interpersonal skills
  • Outstanding organizational and multi-tasking abilities



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