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Assistant Office Director

3 months ago

Los Angeles, United States Shawmut Services Full time
Job DescriptionJob Description

Job Title: Assistant Office Director

Reports to: Office Director Director

Status: The position of Assistant Director is considered exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and is subject to an expectation that a minimum of 40 hours will be worked each week.

Attendance: At least a 90% attendance record is required in all roles within Pathway Strategy Group (PSG).

Additional Demands: The role includes carrying equipment, walking to and from sites, and standing for long periods of time. You will be expected to work outside and may be exposed to extreme weather. Must have access to reliable transportation.

Job Purpose:

  • To represent the ‘For Purpose’ clients of Pathway Strategy Group (PSG) by conveying key messages to potential supporters in order to secure high volumes of new committed givers with low attrition rates through Canvassing/F2F Fundraising;

  • Assist in the management of all aspects of a PSG field office, including recruiting, onboarding, training, and managing Canvassers and Team Leaders to ensure that PSG consistently meets and exceeds its fundraising targets.

Key Responsibilities

Assist in Management of the Office’s Recruitment of Committed Givers:

  • Consistently exceed the recruitment targets; this will normally be a minimum number of new committed givers per Canvasser, per shift within agreed-upon quality metrics;

  • Demonstrating leadership and excellence by canvassing regularly;

  • Assisting in the development of Canvasser recruitment planning, and ensure that there are sufficient Canvassers to achieve PSG’s productivity targets;

  • Delivering PSG’s Training Program, client training and additional ad hoc training to ensure that all Canvassers and Team Leaders are able to achieve their individual targets;

  • Providing real time coaching for Canvassers and Team Leaders in the event that motivation levels temporarily deviate from the highest possible levels;

  • As needed or directed: manage the performance of Canvassers and Team Leaders and applying the performance management processes and principles of PSG on a proactive and timely basis;

  • Ensure 100% compliance with all administrative processes within the office, including, but not limited to, the accuracy of donor records, timekeeping records, financial records, and all Human Resources (HR) processes and procedures.

  • Liaise with site managers and staff to ensure the smooth running of the canvassing activity and to actively seek and report new venues and locations in which to operate;

  • Ensuring that all office personnel follow PSG’s various Codes of Conduct at all times and without exception. Taking prompt action in the event of any breach in this area;

  • Continue to review Director Modules to ensure thorough knowledge of those trainings and the ability to train those modules to future leaders;

  • Deputize any and all aspects of the Office Directors duties as needed or in the Director's absence, including administrative, recruitment, and HR duties

  • Must be available to work unsocial hours including weekends, public holidays and some evenings as Essential Qualifications & Attributes

  • A successful track record in Canvassing/F2F Fundraising;

  • Proven experience in leading a team within a Canvassing/F2F Fundraising environment; identifiable leadership skills and the respect of your colleagues;

  • Professional level competence in written and spoken English;

  • Accuracy in all written and electronic record keeping.

  • Access to own transport

Skills, Knowledge & Attitudes

  • Self-motivated and with ambition to deliver the best fundraising outcomes;

  • Flexible in approach to work with a “can-do” attitude to challenges and change; proactive, resourceful, and creative in exceeding daily office goals;

  • Self-aware; takes personal ownership of goals and challenges; recognizes own strengths and development needs and asks for support when necessary to achieve goals;

  • Self-disciplined: able to think clearly and communicate effectively in all situations;

  • An ability to provide leadership, training, and coaching and effectively motivate all Canvassers and Team Leaders;

  • Demonstrating a high level of emotional intelligence; able to manage own emotional state, be resilient in the face of rejection and/or adversity, and disciplined in standards;

  • Proven customer relations and sales skills;

  • Influencing and negotiation skills;

  • An understanding of training methodology and the presentation skills to apply this knowledge effectively;

  • Honest, transparent, and mature in all communication, with a keen sense of humor.

Benefits Plan

The position of Assistant Director is considered exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and is subject to an expectation that a minimum of 40 hours will be worked each week.

Assistant Director Base Pay

The base remuneration for an Assistant Director is $66,000 annually and can be found in your Wage Statement.

Please click here to review the details of the compensation and bonus plan.

Please note:

Duties may change at any time and PSG reserves the right to update and change your job description at any time.

PSG is an at-will employer. This document outline the expected essential functions of the role but does not include all duties. This job description is not a contract or promise of employment. Employment can be terminated by either employer or employee at any time.

Failure to comply with expected job duties; failure to meet donor recruitment and quality metrics; failure to follow PSG policies or processes, or, where relevant, the policies and processes of our ‘For Purpose’ clients, or failure to meet attendance expectations will result in forgoing of bonus, and/or disciplinary action up to and including termination of employment.