Medical Customer Service Representative

3 months ago

Meridian, United States FMS, Inc. Full time
Job DescriptionJob Description

**THIS POSITION REQUIRES 3-4 MONTHS OF ON-SITE TRAINING IN MERIDIAN, ID BEFORE BEING GIVEN THE OPPORTUNITY TO WORK REMOTELY FROM HOME**

**OPPORTUNITY TO EARN UNCAPPED MONTHLY COMMISSION**

Medical Billing Customer Service Representative

Seeking full-time team members searching for long term career opportunities to assist in the expansion of our Customer Service team.

The Representative will utilize collection strategies and solutions to resolve consumer issues and questions to negotiate payment in full or best possible payment arrangements on outstanding medical debt.


Job Description:
• Utilize various collection strategies to negotiate best possible payment terms and methods when right party is contacted. The process requires reviewing account information, and/or asking probing questions of the consumer to better understand potential objections to payment.
• Overcome objections and suggest money sources for debt payment.
• Utilize payment options and secure this information to process payments.
• Perform proper consumer verification procedures as dictated by company policy and client requirements.
• Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication.
• Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.

Requirements:
• Two to six months of Customer Service Call Center experience.
• Ability to communicate clearly and professionally using proper grammar and telephone etiquette.


Job Type:
Full-time


Wage:
$12.00 - $14.00 Depending on experience.


About Us:
FMS, Inc is a twenty-five year plus, fastest growing, and most successful privately owned Tulsa, Oklahoma, based accounts receivable and consumer contact organization. FMS is expanding and creating new career opportunities in Meridian, ID. www.FMSContactCenters.com

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