Cream of the Crop Call Center Representative

1 month ago

Greer, United States Northside Auto Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

Down-To-Earth Yet Upbeat Work Environment + Management That Cares + Clearly Defined Job Duties = The Perfect Role For You

This is THE opportunity youve been looking for if

  1. Youre a steady, conscientious person who can follow a well-defined process again and again.
  2. You have an excellent command of the English language, both written and verbal (along with strong mathematical and analytical skills).
  3. Youre able to be kind, yet assertive and confident when speaking, and able to make phone calls repeatedly throughout the day AND you're comfortable in a Face-to-Face transactional sales setting.
Who Are We?

Were an independent, lady-owned and family-run pre-owned auto dealership in Greer, SC looking to expand our team. Were developing the very best Vehicle Buying Center in the Upstate region. That means we need to add a highly Call Center Representative to help us achieve our goal.

With daily hands-on management from our owners, weve created a healthy, dynamic work environment in which our employees can feel empowered and thrive. Our business has a mom and pop feel, but dont be fooled - were here to win We hire according to our Six Core Values of 1) Respect 2) Resourcefulness 3) Balance 4) Win/Win 5) Hustle 6) Adaptability.

With a 10-person team, each and every team member is mission-critical (especially our Call Center Representatives) so we provide close training, mentorship, encouragement, oversight and accountability directly from our owners.

Furthermore...

  • Job duties are defined down to the detail, so you know exactly how well youre performing every day.
  • We're closed on Sundays
  • Company owners are at the store daily, and we treat employees with respect

Who Are You?

Youre a highly motivated, friendly and task-oriented person who 1) has the discipline to follow a process to contact leads following a meticulously-scripted talk track, and 2) can work a computer quickly while analyzing data on the fly, and can work at a fast pace.

Your 'superpower' is your ability to stay focused on the task at hand while maintaining an upbeat demeanor, even when you have a curve ball thrown your way. Your charm, combined with personal fortitude and persistence has brought you far in life. Now its time to put all those skills to the test while making a huge impact on our company mission and getting paid well to do it. Our customers will write 5-Star Google reviews about their wonderful interactions with you (check out our over 250 4.8-Star Google Reviews).

If youre not already grinning from ear to ear at the prospect of joining our team, please close this tab and move on.

But if your heart is pounding a little harder because this sounds like EXACTLY who you are and what you want to do, please read on to learn the duties and qualifications were looking for

Here Are The Main Job Duties...

CALL CENTER REPRESENTATIVE

The Call Center Representative is responsible for helping to fill the Vehicle Buying Center funnel. You wil answer inbound calls, make outbound prospecting calls, and follow up on the leads that come in from lead sources such as Private Party Listings and Kelly Blue Book Instant Cash offers.

RESPONSIBLE TO LEARN

  • The use of our CRM, to communicate, follow up, and track interactions with our clients.
  • The use of our Appraisal Tool to assess the values of vehicles.
  • The use of Buy Center Word-Tracks for inbound and outbound telephone conversations.

RESPONSIBLE TO DO

  • Reach out to 100 clients per day by Call-Call-Text-Email. That should yield approximately 20 Instant Cash offers.
  • Set 3-5 appointments per day with proper range and expectation.
  • Facilitate the smooth operation of the Buy Center by greeting customers coming into the Buy Center and helping maintain the drive. We follow the 10 Foot Rule in the Buy Center, meaning that we greet everyone that passes within 10 feet of us whether customer or coworker.
  • Purchase 20 to 30 cars per month.
  • Attend quarterly team dinner meetings at owner's house, provide input to help improve operations

and we will be looking to develop you over time to also perform the following (with pay increase)

  • Work to come to agreement with the clients and purchase their vehicle for Northside, always maintaining a Project 100 mindset.
  • Complete all required DMV paperwork for the purchase of the vehicle, and vehicle payoff if required.
  • Accurately maintain the purchase and tracking logs to reflect purchases.
  • Take a Happy Car Seller photo after the purchase and forward it to the Team and the Photo/Social Media team.
  • Facilitate the smooth operation of the Buy Center by greeting customer coming into the Buy Center and helping maintain the drive.

Here Are The Preferred Skills & Attributes...

  • At least 1 year of phone experience (more preferred)
  • Outstanding verbal and written communication is a must. (You'll be communicating all day long)
  • Mathematical and Critical Thinking skills
  • Strong emotional intelligence
  • High school diploma required. College degree preferred but not necessary
  • Demonstrated experience in following clear processes / procedures
  • Must be able to type 30 WPM with 95% accuracy. Must possess basic computer and internet skills
  • Strong, consistent work ethic, positive attitude and ability to work well with others
  • Fluency in Spanish is a plus but not required
  • No auto dealership experience is required

We want a team player who wants to be compensated well for a job well done, can follow a simple process over and over again with consistency and service-orientation, and who genuinely cares about the customer experience. You should be thinking, 'What can I do to "wow" this customer so much that they want to sell to us AND leave us a 5-Star Google review?'

The Acquisition Team Member is an essential role for our company. You are the life-blood of our business. We generate hundreds of leads per month, and 5-10% of those leads end up selling to us. We need you to help turn those leads into happy, transacting customers

Compensation & Benefits

  • $18 - $35 per hour (earn more by hitting performance targets)
  • Pay Increases & Paid Time Off (earned on a set schedule over time)
  • Employee Discounts on Parts, Service & Repairs
  • Emergency "Bring Your Kids To Work" Days
  • Referral Bonus Program
  • Quarterly Dinner at the.Owner's House

Schedule

  • 5 days per week, must be willing to work Saturdays (one day off during the week, closed on Sundays).

Will YOU join us?

If this description sounds like you, please apply now

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