Front Desk Medical Receptionist

Job Title: Medical Receptionist

Job Type: Full-time

Location: Hillsdale, NJ

Shifts: MWF 8-4, TR 12-8

Company: SportsCare Physical Therapy

About Us:

SportsCare Physical Therapy is a leading provider of physical therapy and rehabilitation services, committed to helping individuals achieve their health and fitness goals. We are currently seeking a motivated and friendly Medical Receptionist to join our team and contribute to our mission of providing exceptional patient care.

Job Description:

Are you a dedicated and organized individual with a passion for healthcare and patient service? If so, we want you to be an essential part of our team as a Medical Receptionist at SportsCare Physical Therapy.

As a Medical Receptionist, you will be the first point of contact for our patients and play a vital role in creating a positive and welcoming experience. You will ensure the smooth operation of our clinic and contribute to the efficient delivery of high-quality care.

Responsibilities:

• Patient Interaction: Greet and assist patients with a warm and professional demeanor, providing information and answering questions about our services and processes.

• Scheduling: Manage the scheduling of patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.

• Registration and Documentation: Collect and verify patient information, insurance details, and medical history accurately. Ensure all required forms and documentation are completed.

• Check-In and Check-Out: Efficiently check patients in for their appointments, collect payments, and process insurance information. Provide receipts and schedules for follow-up visits.

• Phone and Email Communication: Answer and direct phone calls, respond to patient emails, and address inquiries and concerns effectively and professionally.

• Record Keeping: Maintain organized patient records and ensure they comply with all relevant regulations. File, update, and retrieve records as needed.

• Insurance Coordination: Assist in obtaining any necessary authorizations or referrals.

• Office Support: Assist with general office tasks, such as data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.

Qualifications:

• High school diploma or equivalent (additional education or certification in healthcare administration is a plus).
• Previous experience in a medical or healthcare receptionist role is preferred.

• Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
• Exceptional organizational and multitasking abilities.
• Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
• Knowledge of medical terminology and insurance procedures is advantageous.
• Commitment to patient privacy and confidentiality.
• Friendly, approachable, and customer-focused attitude.

Benefits: