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Service Writer/Advisor

5 months ago

Davenport, United States GTG Peterbilt Full time
Job DescriptionJob DescriptionDescription:

GTG Peterbilt – Davenport is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers.


We are looking for an experienced Service Writer/Advisor to join our dynamic team on the 2nd shift in our Davenport, IA location. The potential candidate will greet and consult service customers about repairs. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks

Requirements:
  • Open and close work orders providing as much information as possible.
  • Record, adjust and report mechanics time for work orders and payroll.
  • Help cover phone calls for the Service Department.
  • Try to resolve customer complaints.
  • Schedule appointments.
  • Supervise and assist technicians with the diagnosis and repairs of their jobs.
  • Assist with warranty repair paper flow.
  • Consult with the parts department on special order parts and sublet repairs.
  • Instruct the following shift’s service writer on any special instructions and appointments.
  • Keep Service Manager informed of all customer complaints and technician problems.
  • Perform other duties as assigned.

Qualifications:

  • Must have strong customer service skills.
  • Must have general computer knowledge.
  • Some mechanical knowledge is a plus.
  • Must pass pre-employment drug screen and background check.

Education:

  • High school diploma preferred.
  • Certificate/degree from a trade school, preferred.
  • Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

  • Competitive salary and benefits package,
  • Boot allowance
  • Medical, Dental & Vision insurance
  • PTO accrual begins at time of hire.
  • Eligibility for paid holidays at time of hire.
  • 401(k)
  • 401 (k) match

Compensation based on experience.


GTG Peterbilt is an equal opportunity employer.